Tema general sobre Vinyl Casino (página 3)

But I'm having problems, unfortunately

Mas eu estou a ter problemas infelizmente

Can you help me and get me in touch with someone who can solve the problem?

Será que me consegue ajudar e meter a falar com alguém que me consiga resolver o problema ??

Hello, I apologize for interrupting, but I want to clarify that the complaint serves as a means to resolve the situation if the casino does not address it in their way. I understand it may not look like much, but this is how we support players, and you did the right thing when you complained. Hang in there, please.

Glad to hear things work better for some players. Thanks for the heads-up!

The good thing is that they are willing to solve it, and I really hope they will soon.

If the payment doesn't come any time soon, you still have your complaint open, and we will intervene if needed.

Let's hope for the best, though.

They're not very interested in resolving this matter, since yesterday they've been saying that my case is being dealt with as a matter of urgency and today it's still the same with no change. It's the first casino I've seen that's had problems with withdrawals. I want to solve my problem now, I don't have to wait, the deadline they gave me yesterday has passed.

Não estão muito interessados em resolver este assunto desde ontem a dizer que meu caso está a ser tratado com a máxima urgência e hoje continua igual sem nenhuma mudança . E o primeiro casino que vejo a dar problemas com o levantamento quero resolver já o meu problema não tenho porque esperar já passou o prazo ontem que me deram

Well, it's already a lot of fun on their part. They gave me until yesterday and said that my department was already dealing with my case urgently and so far nothing. I want to resolve this matter today without fail. I want the money in my account today because when we lose money they don't care but when we win it's a movie for them to pay.

Pois mas já e muito gozo da parte deles deram até ontem e dizeram que meu caso departamento já estava a tratar com urgência e até agora ainda nada. Quero resolver este assunto hoje sem falta . Quero o dinheiro na minha conta hoje porque quando a gente perde lá dinheiro eles não se importam mas quando ganhamos já que vi que e um filme para eles pagar

I really hope that they resolve it then. Unfortunately, as you've been informed, our complaint team is unable to intervene before the 14-day time period passes, so let us know if you'll be able to solve it without us sooner.

Five days ago tomorrow and still no change in the order. I'm starting to get really annoyed with this because they can't even give me any concrete answers. They always give the same answer, it seems as if it's a deal between them

Faz amanhã 5 dias e ainda nada de mudança no pedido começo a ficar mesmo irritada com isto porque nem sequer me sabem dar respostas concretas. Sempre resposta iguais parece que e combinado entre eles

It'll be 5 days tomorrow and they're still making the same excuses that my case is being dealt with urgently and nothing has changed so far. Everything seems to have been agreed between them

Amanhã faz 5 dias e eles continuam com as mesmas desculpas que meu processo está a ser tratado urgentemente e nada mudou até agora. Parece tudo combinado entre eles

Have you tried to confront them again regarding all this?

Yes, I've tried, and you know that for two days the answers have been the same: my request is being treated as a priority and urgently, and nothing has changed. A request being treated as a priority and urgency and still in the same state nothing has changed. It's a disgrace that this casino is winding people up so they don't have to give them their money back. And I'm still going to have to wait a long time for my money, it's obvious ...

Completely disappointed with this casino. They make fun of their customers. When they lose they let people invest money there but when they win they screw people over as much as they can and then certain people who are in the live chat don't even seem to be real when they answer, it seems like automatic messages and everything is agreed between them.

Sim tentei e sabe a 2 dias que as respostas são as mesmas que meu pedido está como prioridade a ser tratado com urgência e nada muda. Um pedido sendo tratado como prioridade e urgencia e continua no mesmo estado nada mudou . E uma vergonha este casino enrolam as pessoas para não ter de lhes devolver o dinhero. E ainda vou ter de esperar muito pelo meu dinheiro está mais que visto ...

Completamente desiludida com este casino . Gozam com a cara dos clientes . Quando e para perder deixam as pessoas investir lá dinheiro mas quando ganham enrolam as pessoas o máximo que podem e depois a certas pessoas que estão no chat ao vivo parece que nem são verdadeiros a responder parece mensagens automáticas e tudo combinado entre eles

You know what, though? From my experience, live chat doesn't have much information regarding withdrawals, as it falls under a different department. So, perhaps that is why they always give you the same answer and usually don't have a clue what is really happening.

The best way is always to get in touch with the support by email and try to find out where the withdrawal stands, actually.

Have you done that as well? Contact them by email?

Yes, it's funny that I've done that too and I have the emails as proof and they end up giving the same answer as the online chat...

Both parties give the same answer

Sim engraçado que também já fiz isso e tenho os emails como prova e acabam por dar a mesma resposta que o chat online ...

Ambas as partes dão a mesma resposta

Well, that's not a good experience at all for you then.

Please hang in there, and hopefully soon we will really be able to learn some updates.

It's the first casino I've seen that has problems with withdrawals. I've played in a few and the same day or the next day I had the money in my account depending on the time of withdrawal. This one is a mess and they only give me the same answers after I get my money, which is rightfully mine. I will never play at this casino again, that's for sure.

E o primeiro casino que vejo a dar problemas com os levantamentos. Já joguei em alguns e no mesmo dia ou dia seguinte tinha o dinheiro na conta dependendo da hora do levantamento. Este está a ser um caos e só me dão as mesmas respostas depois de obter meu dinheiro que e meu por direito nunca mais irei jogar nesse casino isso garanto

Your stand is completely understandable, of course.

Just focus on getting the winnings first, and then it really would be better to forget about them. Right?

I'm not giving up the money, it's 1000 euros I won without using any casino bonuses.

I want it back as soon as possible. I won my money and they don't want to give me my money back.

Aí não vou desistir do dinheiro são 1000 euros ganhei justamente sem usar nenhum bônus do casino .

Quero isto o mais rápido possível tratado ganhei e o meu dinheiro e eles pelos vistos não me querem devolver o dinheiro

That's for sure that you want that money. Who wouldn't?

Good you have your complaint opened as well, just in case.

It's a pity I have to wait 14 days to get this matter resolved through you. That's a long time to wait

Pena e ter de esperar os 14 dias para conseguir resolver este assunto através de vocês . E muito tempo de te espera