¿Es normal que la verificación tarde tanto?
Y debe usar el mismo método al retirar que al hacer un depósito.
¿Cómo debería funcionar eso con paysafecard? Experiencias jmd?
How long time have you been waiting for the verification?
Yes, it's a standard process that the winnings need to be sent using the same method as the method that was used to make a deposit (it's actually a very basic anti-money laundering rule that casinos need to follow).
In case it's not possible (for example paysafecard or certain Mastercards that don't support withdrawals), then only in these cases the customer needs to verify another payment method (for example you send a bank statement showing your bank account number) and then the winnings are sent directly to your bank.
Todavía estoy esperando la verificación.
Ya envié un estado de cuenta pero no pasa nada más.
MfG Jonas Friday
But when did you send it? How long time have you been waiting for the verification?
Envié los datos hace 4 días, pero aún no sucede nada.
Así que todavía estoy esperando una confirmación de que la verificación está completa.
MfG Jonas Friday
Does the customer support reacts to your messages? Have you tried to contact them on the live chat and ask about the situation?
Tengo exactamente el mismo problema, el chat en vivo no funciona y no hay respuesta por correo electrónico
Hello, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.
Hello lennys, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.
Dear Lennys
Could you please describe what exactly does not work within the live chat ? (A button can't be pressed, erors etc?) Thank you in advance!
Also, please kindly check the e-mail of yours. The response has been provided.
el chat no se puede abrir y como dije envié todos los documentos pero no pasó nada durante 10 días
Dear lennys
By far I see that the requested document has been provided on July 27. It's been approved, you may proceed with the withdrawal.
Re the live chat - we have not seen any complaints on the technical side. Would you be able to provide the device, operating system and the browser you are trying to open the chat from? This is much appreciated. Thank you!
No, eso no es cierto, solicité un pago y se rechazó mi correo electrónico es minxxxx@gmail.com, por favor ayúdenme, he estado esperando durante mucho tiempo y he enviado los documentos correctos, así que también me gustaría recibir mi pago, por favor.
I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.
Looks like you had to change your website on the vulcano casino wasn't the best recommendation for mastercard payment.
I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.
Yo no puedo retirar mi dinero esto es una estafa perdi mil pesos encima gane más de 15mil y quiero hacer el retiro y me dicen que el pago se va a realizar de inmediato y después me dicen que va a tardar 7 días hábiles esto es una mentira yo jugué con buena fe y esta gente estafa a las personas es una mierda voy a ser una denuncia
They can in fact to approve the withdrawal immediately, but it can take up to 7 days to receive the money to your account. Is the withdrawal still pending?
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