Tema general sobre Wonaco Casino (página 3)

What do you mean they stopped communicating? They don't answer you in Live Chat anymore?

In che senso hanno smesso di comunicare? In Live Chat non ti rispondono piu?

Hey, did you move forward somewhere or not? Do you have an update? 🙂

No updates unfortunately. Payments are still being processed.

I opened a complaint with you anyway...let's hope for the best🤞🏼

Nessun aggiornamento purtroppo. I pagamenti sono ancora in elaborazione.

Ho aperto un reclamo con voi comunque...speriamo bene🤞🏼

I don't think you will lose anything with complaint, so I hope the next week will not be in a more positive spirit. 

I will wait for further news and keep my fingers crossed.🤞

How long does it take the casino to pay out?

Wie lange braucht das Casino so für die Auszahlung??

Hey, I think in this thread you can read what experiences players have had. It's not always consistent and can depend on different things. 

But I suppose you have a withdrawal here too. How long have you been waiting if so?

Since Sunday night Monday morning

I read that the numbers are coming out very, very slowly. Is that true?

Seit Sonntag Nacht Montag früh

Hab gelesen die Zahlen sehr sehr langsam aus stimmt das??

I believe it depends on every case.

For example, is your account already fully verified, or do you need to pass through first? What payment option did you choose?

I am on day 10 of my withdrawals pending I have 3 $750 withdrawals pending(maximum amount that can be waiting to be processed) and still $4000 to withdrawal I was told it would take 3 days then that it could take 3-5 days and still nothing, I have sent countless emails and have not received any response, when I message customer service they say my request has been escalated. I am so far beyond frustrated.

Hi, it's not nice when a casino gives you a deadline and doesn't meet it. Of course, the players then expect it to be as they said and are not happy with the fact that they have been given false information. 

However, all they told you was that they were escalating? Are these your first withdrawals? Was it necessary to verify or not? 

This is my first time requesting a withdrawal and it actually says that account verification is not needed.which is odd..

I too, until I didn't win anything or very little, withdrew in 3 working days, now that I've won €4000, the maximum withdrawable is €500 per day and for more than 5 working days I haven't even had the first withdrawal yet.

I think it's a casino that works like this if you win they don't pay...is it possible? Otherwise anyone can open an online casino even without a budget since if someone wins I don't pay them.....can they report them?

Pure io fino a che non vincevo nulla o poco ho prelevato in 3gg lavorativi ora che ho vinto 4000€ il massimo prelevabile è 500€al giorno è da più di 5 giorni lavorativi non ho avuto ancora nemmeno il primo prelievo.

Credo sia un casinò che lavora così se vinci non pagano...è possibile? Altrimenti chiunque può aprire un casinò online anche senza budget tanto poi se uno vince non lo Pago.....si possono denunciare?

Hey. Sorry for this late reply.

I can see that your complaint is still ongoing. It really has been a long time now.

How much do you have left, if you don't mind me asking?

Is your account fully verified, or do you need to verify it first, please?

They really seem to take a long time to pay their players, as you can see in the case of the other user above.

Doesn't sound right at all.

No it's not necessary I've already made some withdrawals this Monday one of 250 arrived I requested on Thursday and before one of 500 but months ago then on Friday I requested the first 500 and they haven't arrived yet

No non serve ho già fatto alcuni prelievi questo lunedì uno da 250 mi è arrivato richiesto giovedì e prima uno da 500 ma mesi fa poi venerdì ho richiesto i primi 500 e non sono ancora arrivati

They always answer the same thing and it is being processed we urge.

Rispondono sempre la stessa cosa è in elaborazione sollecitiamo.

Hello, so it is not that awful? 🙂 Well, glad it works, and in case something is ever wrong in the casino, let us know, please.

For now, we will follow your progress.

Hello,

I deposited so much, and after the first withdrawal of 800, there's been no sign of life from Wonaco for almost a week! Support says they can't do anything and have to wait for the finance department.

Why do we have a VIP level system if it is not used to benefit the player?

I still have 8000 euros to get!

A lawyer will be involved starting tomorrow if nothing happens.

I don't do that to myself

Hallo,

so viel eingezahlt und nach der ersten Auszahlung von 800 seit fast einer Woche kein Lebenszeichen von Wonaco!! Support sagt sie können nichts machen müssen auf die finazabteilung warten.

wieso hat Mann ein VIP Level System, wenn dieses nicht angewendet wird zugunsten des Spielers?

habe noch 8000 Euro zu kriegen!

Anwalt ist ab morgen eingeschaltet falls sich nichts tut.

ich tue mir sowas nicht an

Hello!

You raised a fantastic question.

I do not believe a lawyer will help the finance department process the payment sooner, but I totally get your perspective.

Please let us know how the casino responds to your call. If nothing happens in the next week, you may complain completely for free here with us.

Hello, like many others I fell for the Wonaco casino and I have been waiting for the withdrawal to be processed since Thursday 17/07, since something like this has never happened to me, I would like to ask for your help

I asked for a withdrawal of 500 euros but I still have 1500 to withdraw and if I continue like this I will never see them

please help me

Salve, anch’io come molti sono caduta sul casinò Wonaco ed è da giovedì 17/07 che sto aspettando che il prelievo sia elaborato , siccome una cosa del genere non mi è mai successa , vorrei chiedere il vostro aiuto

ho chiesto il prelievo di 500 euro ma ho ancora 1500 da prelevare e se vado avanti così non li vedrò mai

vi prego aiutatemi