i won $6000 on another casino last night as I hit 30,000x. Guess how long it took me to be paid? 4 hours. They sent my win to no limit city and was verified within hours.
They are lying and pretending the game play is being reviewed. It is not. They lock our withdraw options and put the money in our playable account. Most people here arent being paid and the ones who are are waiting months.
This is extremely rogue behavior. Lets lower that rating to about a 1.5/10
I didnt know this thread existed. I deposited solely on their rating here. Your guys rating needs a complete overhaul. A casino who lies and doesnt pay for months on end should be nowhere near a 7. It should be well under 5.
Because of your 9.3 rating, I am now fighting for my cashout and having to waste time and stress. This is not how a 9.3 rating casinos acts.
Hello, I completely agree with you, and I also posted numerous posts in this thread about the consequences of manual adjustments to the rating and its effect on the ability to resolve complaints. That is our most pressing concern. See also the Immerion casino thread—same situation.
Here are a few important details: The casino's rating is lower than 9.3, and we are approaching a breaking point in our complaint cooperation with them. If they fail to change this habit, the Safety Index of the casinos under this management will be significantly lower; however, the open complaints may eventually end up as unresolved because once the casino gets fully punished, the last reason for cooperation will end. The whole situation may very negatively affect a lot of players, and we have been aware of it the whole time.
Sadly, this is not just a "black or white" situation. 🙁
Also both of the casinos i can see you Fair Casino Logo.
Hello, are you perhaps talking about the casinos pages, not the Casino Guru page? We can't access their sites to turn off the badge, but we wish we could.
Since the management is being punished for its lack of decent communication, I'm not surprised they did not turn off the badge on their site, but you can always check the Casino Guru casino review.
Can anyone access their website? For me it shows a 'We're currently performing maintenance' message since yesterday...
Hola,
Llevo en proceso de retirar mis ganancias desde el 15 de abril. Han pasado casi tres meses desde entonces y todavía estoy intentando averiguarlo. Al principio, el motivo fue que estaban investigando mi cuenta por apuestas legales. Esto tardó un mes y al final pasé la verificación sin problemas. Entonces empezó el calvario de la identificación. Tardaron tres semanas en verificar mi identidad.
Luego me pidieron la identificación de mi billetera de criptomonedas. Me pidieron de todo. Ya envié todo y siguen insistiendo en pedirme lo mismo cada semana.
Solo responden una vez a la semana o a veces no responden. He jugado en muchos casinos, pero nunca había visto un desastre tan asqueroso.
¿Alguien ha logrado sacar su dinero de este casino inaceptable?
It looks like this casino robbed everyone and shut down their website and took off.
Casinoguru has to do a way better job of vetting casinos.
Now dozens of players totally robbed of their own money and winnings too because you gave some massive rogue casino a 9.3 rating.
A 9.3 rating should be a casino that pays same day, no issues, no problems, no complaints, amazing support and staff. An exceptional casino.
You gave this rating to a casino that didnt pay players for months on end if at all. One of the highest ratings possible.
What were you thinking? Not about us thats for sure.
We all trusted that rating and now we all got stolen from.
Well done Casinoguru. You could care about players instead of giving casinos good ratings because they pay you affy money.
Lets think about it for a second. A casino that robbed everyone, shut down their website, ripped everyone off, ignored payments issues here still holds a 7.4 rating. What a joke.
Never trusting this website again.
I contacted their Support by email, this is the response I got:
Hello,
Thank you for your email!
Dear player, we sincerely apologize, but at the moment the site is undergoing technical work that will be completed soon. We understand that this causes you inconvenience, and after the technical work is completed, we will be happy to consider a no-deposit bonus for you. At the moment, we do not have information about the exact time of the technical work, but it may take some time. You can try to open the site and log in from time to time. However, as soon as the technical work is completed, we kindly ask you to contact the live chat to receive a no-deposit bonus without waiting. We hope for your understanding, and once again apologize for the inconvenience!
Should you have any questions, let us know!
Kind regards,
Jane
Ybets Support Team
All of their websites are disabled.
They have stolen everyones money and took off.
Realmente no esperaba tal desarrollo. Esperemos que no se hayan llevado todo nuestro dinero y que reabran su página.
¡Llevo 2 meses luchando por conseguir mi dinero y las excusas que recibo son ridículas por decir lo menos!
¡Lo más probable es que el dinero se haya perdido y que ahora los muchachos estén en alguna playa de Seychelles bebiendo cócteles!
I will give each and every member here 1 trillion dollars if everyone gets paid that is how confident I am we have all been robbed.
No casino on earth disables all their casinos. With no notice. All at the same time.
It costs a casino thousands of dollars a day to go offline. They plan it out well, do it in parts so its down during non busy hours and will do it a few hours at a time so players do not leave and find another casino to become active at. Disabling all 3 at once? Not a chance in hell.
There were so many complaints, this forum and I am sure others.. warning them to pay or else...and they saw it as a good time to take off while their image was bad and non pay was built up massively probably saving them a couple hundred grand.
Never in my life of gambling (20 years) have I ever seen a casino group go offline with no notice and return. Never.
Hello, all.
We are aware of the situation, and it indicated the maintenance was required. As far as I can say, my colleagues are still in touch with the casino, or at least were on Friday.
I can now access the website.
I wish I could add more.
uh oh I might owe everyone trillions of dollars. I will call my accountant and get it ready!
But seriously ybets, lets get everyone paid. Casinoguru get on it.
Sin embargo, todavía no puedo iniciar sesión. No sé qué está pasando.
Currently, ybets1.io is working for me and I can login, but not ybets.net.
Strange...
ybets.net was working for me and I got an email this morning offering bonuses for it being down.....but it is down again.
This casino wont honor the Ultimate request of CG to play the players in 7 days with open complaints on the site….
if a casino is doing a play audit and send the data to the provider to check, then the casino will always lock your account from withdrawing and playing because if the money u won is coming from Fraud or technicall problems then why the heck will they put it into your balance and have to wait minumum one month to check to be clear and in the meantime u can play with that money on all the slots or live games… do u even know how much the casino must pay to the providers that u all played with that balance if it becomes clear that the funds are not legal after the so called "PROVIDER CHECK" whahahhahaahhahaha im very sorry for the players but casinoguru with such much knowledge couldnt even saw this coming from a galaxy away ? They have find a glitch in ur rating service and took the F out of it 😂
Looks to me like Casino guru is getting paid affiliate money no problem... so they dont care about anything else.
They are letting this casino run their entire forum and break the rules all over the place. And all they get is a lowered rating to 7.4. Which is about 5 points too high.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
