hace 7 meses
And Skyhills get 2/10 and I always play there and get much bonus and payment are under 1 hour if u submit a ticket on the discord server of the streamers amazing how this rating works right 😂
Tema general sobre Ybets Casino (página 30)
hace 7 meses
I prooved today in my openn complaint for sister casino that say lies at sister casino immrion. But in any case this casinos here will remain over 7. Casino Guru something wins from them
hace 7 meses
Hello,
Let me clarify that we are aware of the situation and are doing our best to resolve it without jeopardizing the opportunity for complaint resolution. We would not benefit by ruining the Casino Guru Resolution Center; this is not about winning anything from the casino. I empathize; the situation is awful and your angle is understandable.
hace 7 meses
¿Supongo que nadie ha conseguido recuperar su dinero todavía?
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hace 7 meses
Has anyone gotten their money yet? I still can't request a withdrawal because the 'game provider is checking my game activity', which has been the case for 3 weeks now....
hace 7 meses
¡Te están engañando! 😝 ¿Qué proveedor revisa tus ganancias, sobre todo si has jugado varios juegos? ¡Despierta, amigo! No quieren pagar, y seguro que tardan entre 6 y 8 semanas; luego verificarán tu cuenta, lo que tardará un mes... Apuesta con todo, mejor al rojo o al negro, y espera ganar a lo grande antes de Navidad; te pagarán. 😂
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hace 6 meses
Nobody is getting paid by the casino any longer and at this point none of us should support casinoguru at all.
They are doing nothing at all.
This casino should be absolutely blacklisted and should have never ever been given a 9.1 rating.
As a matter of fact since casinoguru is getting affiliate commission still, they should be paying all of us out of their pocket since they are they one that continued to promote and give this casino a huge rating even though it was complete rogue.
Looking forward to casinoguru sending me $2500 USD which is the amount this casino robbed me for.
hace 6 meses
Hello, I believe I responded to you already on this subject.
Just to clarify a few things:
The complaint was closed at your own request, so we weren’t able to continue pushing the case or take it further or use it against the casino. Sadly, your call.
The casino in question lost its high rating some time ago. Its current score reflects the serious issues we’ve observed over time, including delays like the one you mentioned. the final action depends on the casino management we care of other still open cases.
We’re not financially responsible for payouts and we don’t profit by ignoring player issues. Our role is to offer support, visibility, and pressure where possible—not to replace the casino or act as a payment provider.
So, once more, understand how frustrating this is, and we’ve seen firsthand how players have been affected. But it’s not fair to shift the blame onto our team when we've already done everything we could within the limits of the complaint system and with hope not to lose the way of resolving others.
Editado
hace 6 meses
I closed the case and took it to another forum because i went through all the complaints about this casino and you guys are allowing this casino not to do anything for 3-4 months ..if at all.
You think I want to wait 4 months to likely not be paid when I can go to a proper ADR who cares about players and not commission?
Your role is to protect players from casinos you PUSH to us. You gave this casino a 9.1 rating when there has been 6 months of very serious issues and delays.
You are just as much to blame as the casino.
hace 6 meses
As I said, your call. I would prefer to keep this in one thread, but I see it's not possible, so the response is here:
"It’s clear you’re frustrated, and to some extent, rightly so. This casino's situation is serious, and we've made it clear that their behavior is unacceptable. But blaming us for their actions isn’t fair.
Casino Guru doesn’t operate this casino. We don’t hold player funds. What we do is monitor patterns, update safety ratings, issue warning labels, and spend real time helping players through our complaints system. All of that has happened.
You keep circling back to the rating, but let’s be honest here, the community did have the information. There were red flags in user reviews, forum discussions, and the complaints section. When a casino changes direction and stops following its own rules, it’s not something they announce to the world. It’s a deliberate shift, and usually a quiet one. We can only react once the evidence becomes visible—and we did.
The rest is to our betters, and no one of us can change that—including you. I'm not saying you're wrong, but facing the same posts every day is really demanding. Running in circles, don't you think? I do.
You also chose to close a complaint against another casino from the same group, calling us "incompetent." It's your choice, but if you don't want to engage with our process, what do you want us to do?
What do you think will be achieved by repeating the same accusations over and over? We hear you. We’ve taken action. But feelings of outrage shouldn’t replace facts. If you’re willing to acknowledge the reality of how this works, we’re still here to help. We are caught in a vicious cycle that brings no good.
If I may be that bold, give us a break, please. And the good news: Some players are actually still being paid."
Do we really have to go over this again? Honestly, I feel like we’ve been through the same loop enough times already – I could probably skip a few rounds at this point.
If we’re to blame for everything, as you’ve suggested here and elsewhere, maybe it makes more sense for you to take the discussion to another forum. It seems like your mind’s made up, and after everything that’s been said – including some not-so-subtle group conclusions about our intentions – continuing here doesn’t seem all that productive anymore.
Up to you, of course. But I’d rather focus on conversations where there’s still room for dialogue.
hace 6 meses
As I said, your call. I would prefer to keep this in one thread, but I see it's not possible, so the response is here:
"It’s clear you’re frustrated, and to some extent, rightly so. This casino's situation is serious, and we've made it clear that their behavior is unacceptable. But blaming us for their actions isn’t fair.
Casino Guru doesn’t operate this casino. We don’t hold player funds. What we do is monitor patterns, update safety ratings, issue warning labels, and spend real time helping players through our complaints system. All of that has happened.
You keep circling back to the rating, but let’s be honest here, the community did have the information. There were red flags in user reviews, forum discussions, and the complaints section. When a casino changes direction and stops following its own rules, it’s not something they announce to the world. It’s a deliberate shift, and usually a quiet one. We can only react once the evidence becomes visible—and we did.
The rest is to our betters, and no one of us can change that—including you. I'm not saying you're wrong, but facing the same posts every day is really demanding. Running in circles, don't you think? I do.
You also chose to close a complaint against another casino from the same group, calling us "incompetent." It's your choice, but if you don't want to engage with our process, what do you want us to do?
What do you think will be achieved by repeating the same accusations over and over? We hear you. We’ve taken action. But feelings of outrage shouldn’t replace facts. If you’re willing to acknowledge the reality of how this works, we’re still here to help. We are caught in a vicious cycle that brings no good.
If I may be that bold, give us a break, please. And the good news: Some players are actually still being paid."
Do we really have to go over this again? Honestly, I feel like we’ve been through the same loop enough times already – I could probably skip a few rounds at this point.
If we’re to blame for everything, as you’ve suggested here and elsewhere, maybe it makes more sense for you to take the discussion to another forum. It seems like your mind’s made up, and after everything that’s been said – including some not-so-subtle group conclusions about our intentions – continuing here doesn’t seem all that productive anymore.
Up to you, of course. But I’d rather focus on conversations where there’s still room for dialogue.
hace 6 meses
Why would I take my discussion to another forum? Your rating and high safety index is what got me to deposit. This is after many months of 168 complaints, complaints all over your forums for many months. This just wasnt an over night thing.
yes of course it isnt productive when it doesnt suit you.
Im furious you continued to give this casino a 9.1 rating and because of that I now have to spend the next 4 months trying to fight for my money.
Just apologize without excuses and Ill move on.
Editado
hace 6 meses
I understand that you're angry, and you’ve made that crystal clear,repeatedly.... But you’re not talking to the team responsible for the rating. You’re in a public forum, speaking to moderators and community managers who have explained the situation in detail multiple times.
You’re asking for an apology we can’t give, not because we don’t care, but because you’re blaming the wrong people. That’s already been said , as has everything else. You closed your complaint. You called us incompetent. Yet you keep asking us to publicly take responsibility for decisions we didn’t make.
You say this discussion isn't productive because it doesn’t suit us. I would say it isn’t productive because it keeps going in circles, based on demands that ignore how our system actually works and everything I said thus far.
So if this helps you let go and move on, here it is: I’m sorry you trusted a casino that let you down. I truly am. But I'm not sorry for how we handled the situation once it became clear on our side what was going on. We acted. We adjusted. And we’re still helping other players—some of whom are getting paid.
If you're ready to stop fighting people who aren’t your enemy, we're still here. Otherwise, I think this is where we leave it.
Goodbye.
hace 6 meses
I find this very weird behavior lol.
Your website gave the safety ranking and safety index even after almost a year of complaints racking up to an astonishing 168.
Who is to blame then? Us for trusting your ratings?
Such a weird stance.
hace 6 meses
Hi again,
You have clearly expressed your opinion multiple times.
If you had taken the time to read the replies you were given—really read them—you’d know exactly why the current Safety Index is what it is. You’d also understand that the number of complaints ever submitted is not the silver-bullet argument you keep presenting. It never was.
More importantly, you closed your complaint, while other players decided to keep theirs open. Many of them are now actually getting paid. We’re glad you found a place that helped resolve your case, but blaming us while ignoring how this process works is not fair or helpful. It honestly feels like a gesture now.
From this point on, repeated posts recycling the same accusations will be removed. Not because we don’t want to engage, but because we already did. Thoroughly.
Let’s not go in circles anymore.
Take care.
hace 6 meses
Después de 3-4 meses hoy finalmente respondieron a mi queja de que identificaron completamente mi cuenta y puedo hacer retiros.
He solicitado algunos retiros y estoy esperando. Actualizaré el sistema con cualquier novedad.
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ResponderCitar2
hace 6 meses
Si puedes, ¡avísame cuando se complete el retiro o si se cancela nuevamente!
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hace 6 meses
Hi again,
You have clearly expressed your opinion multiple times.
If you had taken the time to read the replies you were given—really read them—you’d know exactly why the current Safety Index is what it is. You’d also understand that the number of complaints ever submitted is not the silver-bullet argument you keep presenting. It never was.
More importantly, you closed your complaint, while other players decided to keep theirs open. Many of them are now actually getting paid. We’re glad you found a place that helped resolve your case, but blaming us while ignoring how this process works is not fair or helpful. It honestly feels like a gesture now.
From this point on, repeated posts recycling the same accusations will be removed. Not because we don’t want to engage, but because we already did. Thoroughly.
Let’s not go in circles anymore.
Take care.
hace 6 meses
forget it
Editado
ResponderCitar1
hace 6 meses
Me han aprobado dos retiros hasta ahora. Uno cada día. No sé por qué hacen esto y no los aprueban todos a la vez, pero aun así es algo...
Lo actualizaré tan pronto como estén todos aprobados.
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ResponderCitar2
hace 6 meses
How in the WORLD can u wait 3 months for withdrawal of 2,5 k only ? Hahahah u have serious patiënt and i salute that my brother…. So if u win more then 500 euro u gotta wait 3 months for payment lol 😜
ResponderCitar1
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