ForoQuejasAnyone having issues with NineWin Casino and payout?

Anyone having issues with NineWin Casino and payout? (página 6)

hace 5 meses de MUMMSY
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Radka
hace 2 meses

Not all the casinos make it illegal for UK players to play at their casino. It just so happens I chose the wrong one on this particular occasion 😭 If I had chosen Chipstars for instance they would hopefully have paid out. It just so happens that particular time I had 2 accounts open and chose to play Ninewin because I had won at Chipstars and thought they won't let me win again so soon

As to my suspicious mind in regards to RNG and RTP manipulation that is written into the computer that controls the by the provider. I will give you 2 examples. Everything was going well playing Lucky Lady moon megaways I was well up and decided one more bonus and I'd get out no matter, addictive once you start playing, but it never came just dead spins and dribbles of wins and then it was gone. It has happened so many times too many for it to be by chance!! My neighbour who plays at physical casinos had the same thing happen to him on Saturday and we long term players came to the same conclusion. That's our opinion and we are both going to stick with our permanent exclusion.

Had enough now lesson learned 👍😜 bye

hace 4 semanas

Hi Guys and Girls,

I made 3 wd request for £1000 each starting 16th AUGUST. After going through their account verification, very painful, they keep saying that the payment was processed this past 19th August. As of today still no money. Their customer service keeps saying to wait for 5 business days. I asked for the bank swift message and the answer was still the same. In my account each WD is showing approved. I feel that is a scam. Anyone that can help?

Editado por el autor hace 4 semanas
asando34
hace 4 semanas

Speak to them on live chat and ask what the problem is. They scammed me out of £2000 by allowing me to deposit after being fully verified with UK passport and UK bank account address by pointing out clause 4.2 in their terms and conditions which state UK players cannot play for real money as it's a restricted country. I kicked up a stink through my bank and at least got my deposits back.

hace 4 semanas

Hi Guys and Girls,

I made 3 wd request for £1000 each starting 16th AUGUST. After going through their account verification, very painful, they keep saying that the payment was processed this past 19th August. As of today still no money. Their customer service keeps saying to wait for 5 business days. I asked for the bank swift message and the answer was still the same. In my account each WD is showing approved. I feel that is a scam. Anyone that can help?

hace 4 semanas

Hi!

I'm soooo sorry to say that, but for us to intervene, it's far too early. Even though I know it sounds weird, we give casinos a full 14 days to handle the payout. which is a very long period, but based on our analysis, there is enough time for poorly run casinos to handle the situation a little more skillfully without our questions. Our experts then use the complaint procedure to request responses from the casino.

Maybe I would try confronting their social media profiles with comments; I take care of our own, so I can assure you that this is an extremely inconvenient practice.

I fear I have nothing better at this point. 🙁


hace 4 semanas

Sí, estoy dispuesto a presentar una denuncia contra ellos también. Y a avisar a todas las agencias que es una estafa, que no pongan su dinero. También tiene una secuela.

Traducción automática:
nigeljc59
hace 4 semanas

file

If they restrict people from the UK why then they accept first the deposit which are in £, then they ask for sort and account number which are only used I'm the UK. I deposited quite a bit with them. How did you get your money back? Did you ask your bank to charge them back for fraud?

Radka
hace 4 semanas

To be honest it is very strange, especially when they are not able to provide anything.

hace 4 semanas

Me gusta que lo anuncien en el centro de quejas de Slot Hub y ah ellos

Traducción automática:
hace 4 semanas

Spinanga es una estafa no pongas tu dinero.

Traducción automática:
asando34
hace 4 semanas

Because like Jokabet which is another of this group they allow you to verify UK as a player deposit in £££ but their terms and conditions are not allowed for UK residents to play for real money 4.2 restricted countries. I told my bank what had happened went for a charge back informed the casino what I was doing and they refunded my deposits as what they did although not illegal was fraud in a way.

hace 4 semanas

They are a total scam and to be honest, you aren’t seeing your money. Still never had a reason for them closing my account and not paying my €24010. CEG even sided with them despite my submitting more than enough evidence of them promising me my winnings, and Ninewin not submitting any evidence whatsoever. Both money laundering cunts

hace 4 semanas

They are a total scam and to be honest, you aren’t seeing your money. Still never had a reason for them closing my account and not paying my €24010. CEG even sided with them despite my submitting more than enough evidence of them promising me my winnings, and Ninewin not submitting any evidence whatsoever. Both money laundering cunts

hace 4 semanas

So I'm sorry, what did the CEG tell you when they sided with the casino ? I'd quite like to know what the reason was. Maybe they only provided evidence to the CEG, so that's how I saw it, but that's just my guess. 

hace 4 semanas

file

If they restrict people from the UK why then they accept first the deposit which are in £, then they ask for sort and account number which are only used I'm the UK. I deposited quite a bit with them. How did you get your money back? Did you ask your bank to charge them back for fraud?

hace 4 semanas

I think that this should not happen and it would be best if the casino had some kind of security. If you entered all the information correctly and you didn't try to somehow bypass the casino and they took deposits from you, they should pay the player and then they could close the account or something like that. 

Anyway, since you have a complaint, we'll see what can be done and how it all turns out. 

Will keep my fingers crossed 🤞

Jaro
hace 4 semanas

I sent them 3 emails regarding the UK verification acceptance along with £££ deposits and playing in £££ and then in their terms and conditions 4.2 UK a restricted country not allowed to play for real money but the CEG didn't even bother answering I even provided photo evidence of Ninewins shady dealings.

nigeljc59
hace 4 semanas

Hmm, that's a pity because I would also like to see the CEG answer such things. At least if they gave some reason and didn't ignore the player. Then it doesn't look very professional and credible. 

Unfortunately, it is what is. 🙁

hace 4 semanas

Today after 5 days, they told me that they need to escalate on why I have not received the funds and they asked me for the copy of my bank statement from 19th. This is a joke.

asando34
hace 3 semanas

So they asked you for an additional verification. Trust me, it is nothing unusual from an online casino to do. So it is always the best to provide them all the documents requested in order to proceed with your withdrawal.

Have you provided them with the statement yet?

hace 3 semanas

looks like i'm the next victim to ninewin

tried to withdraw and got the same "verify email address" message

sent them an email and the reply was ...


Hello,

We wanted to reach out reshouldnt you know why i cant withdraw,..whats going on heregarding your request. Could you please provide additional details or clarify your request so that we can assist you more effectively?

AND

Hello,

 We were unable to locate an account created with your email (my email address) at our casino. We kindly ask you to confirm that you are communicating with the correct casino and contact us using the email address you used when registering.

 

Please contact us using the correct email address.



absolutley shocking

asando34
hace 3 semanas

any luck?

hace 3 semanas

No, only word salads. They are keeping saying that the payment was sent out on 20th.


When I asked, who is their regulator the answer is : we cannot disclose it

I asked who is the sender of the bank transfer and the swift message, the answer is we cannot give it out.

Unbelievable

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