Casino Moons, retiros interminables

hace 3 años de disturbed

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disturbed

Aprendiz júnior

hace 3 años

OriginalTraducción

Hello

I requested withdrawal last Monday

Today I have it again in balance, why?

Casino

Hello, your withdraw request has been cancelled because of the missing voucher for Credit Card ending in 2335

I have the card verified

Casino

you need to provide the required voucher for that card

voucher? what proof

Proof of transaction?

It is a digital transaction, what proof do I have?

Casino

I will send you now the document to the required vouicher

https://www.casinomoons.com/assets/themes/rch/web/i18n/en/docs/CCvoucher.pdf

Spanish??

And what should I do with this?

Casino

You need to print it out, fill it in for the card 2335, and send it via

email to security@casinomoons.com

I must do this every time I make a deposit

Casino

No it's requested on this withdrawal only

When I request a withdrawal again, they will ask me for more

Do I have to make a deposit again to withdraw?

Is this casino in a third world country?

Casino

Dwayne has disconnected.

Dwayne??

Casino

Please you need to send the missing voucher for Bank card ending in 2335

then make a new withdraw request please

https://www.casinomoons.com/assets/themes/cmn/web/i18n/en/docs/CCvoucher.pdf

here is the voucher form

Ok,

Greetings from Spain

Casino

Please contact us in case you need anything. We are here 24/7 to assist you.

file

Editado por el autor hace 3 años

Daniel

disturbed

Head of Community & Social Media

disturbed

hace 3 años

OriginalTraducción

They told you what to do:

"You need to print it out, fill it in for the card 2335, and send it via

email to security@casinomoons.com"

They also said that you won't need to do it for future withdrawals and you replied:

"When I request a withdrawal again, they will ask me for more

Do I have to make a deposit again to withdraw?

Is this casino in a third world country?"

So what's the problem? You obviously need to fill the document in order to get the money.

disturbed

Aprendiz júnior

hace 3 años

OriginalTraducción

Adjunto la captura de pantalla, en la que me daban por verificada la tarjeta, ¿Porque me piden algo que ya tienen?

Indudablente volvere a intentarlo

Daniel

disturbed

Head of Community & Social Media

disturbed

hace 3 años

OriginalTraducción

So you've already sent them the screenshot of the printed voucher?

disturbed

Aprendiz júnior

hace 3 años

OriginalTraducción

Si, les envie el documento que me pedian por email, me contestaron que todo estaba correcto, he solicitado de nuevo un retiro

En BlackDiamond, que parece ser del mismo grupo, pedi por el chat si necesitaban algun documento mas. Me contestaron que todo estaba correcto, que podia solicitar el retiro......en una semana apuesto a que me piden el mismo documento.

Daniel

disturbed

Head of Community & Social Media

disturbed

hace 3 años

OriginalTraducción

So when they asked you for the same document again, can't you just find the email in "Sent" emails folder and resend it again?

What I'm trying to explain is the fact that it's always better to cooperate and do what they ask for and get your winnings. When you finally get the money, you can decide whether you like their approach or not. If you don't like it, you can take your money and find another casino.

Editado por el autor hace 3 años

shebasmum

Novato

hace 3 años

OriginalTraducción

I have been waiting since May 28 for my winnings. I sent everything they asked for and now they do not respond to me. I am so fed up.

blazagatic

Novato avanzado

hace 1 año

OriginalTraducción

Buen día, lamentablemente por segunda vez los del moons casino me están robando el dinero Esta vez tengo 100% razón, jugué el miércoles 03 de agosto y el jueves 4 de agosto con el cash back money (42 euros) lo logré después de 3 -4 dias para ganar 1200 euros y pedi un retiro, estuvimos mucho tiempo y despues de 10- + 2 dias me dijeron que tenia la peticion equivocada porque puse los bitcoins y tengo que cambiar los datos, cambié mi cuenta de neteller y estaba en pisto con 1200 euros, despues salio la oferta de fs y volvi a ganar y consultando chat me dijeron que puedo tener 200 euros dado mi nivel, puse otra peticion por 200, luego me dijeron hoy que ellos pagame solo 200 porque gano es de fs, .a y una estafa porque la ganancia fue la segunda y la primera fue cash back, me pueden ayudar estoy realmente desesperada, gracias

Traducción automática:

Radka

blazagatic

Social Media & Community Specialist

blazagatic

hace 1 año

OriginalTraducción

Hello,

I can see that you've submitted a complaint already. I guess that we would need to learn more about the bonus terms in order to sort things out. In general, sometimes the bonus ends with successful withdrawal rather than the conditions like wagering. Anyway from what learned from your complaint those free spins that caused trouble were offered to you after you submitted several withdrawal attempts.

Well, I think we would need more details from the casino about how the bonus funds are handled in this case.

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