Well, can you try to read my previous post once more, please?
You know this is a public forum, game providers are not present, so I really do not expect anyone to do anything on your behalf. I suggest you take your proofs directly to each game provider or to the licensing authorities overseeing casinos offering those games.
I strongly advise changing the tone, however. They won't respond to you like this; take it as a good advice. 🙏
Hola, un informe de RioAce Casino. Tras depositar 300 €, recibí un bono de 17 €. Al canjearlo y jugar, gané un total de 640 € en Book of Ra. Sin previo aviso, y en medio del juego, me borraron 630 € de mi cuenta. El motivo fue el límite de liberación del bono. Juego a menudo en casinos online, pero esta es la mayor estafa que he vivido. Solo puedo recomendarles que se mantengan alejados de este casino; ¡es una estafa!
Hi, that's quite a strange bonus, where they would take everything from you for €17. I understand that you often get max cashout from bonuses, so if you have reached the limit of the bonus that could be withdrawn, the bonus is gone. But to have all the money and the deposited money go away doesn't make much sense to me.
Can you show me what bonus you played with? What were the requirements?
Didn't you think about filing a complaint and our team would try to figure out what happened?
Scam from a website (betgaranti.com)
They refused to withdraw the money within 24 hours 3 times and they went into the account and deleted the money without my knowledge
They cheated me of 259,000 Turkish Lira and refused to transfer the money.
My account balance on the site is 259,000₺I sent a daily withdrawal of 50 thousand and it was rejected and they told me about a new request for 31 thousand and I did that and after more than 7 hours the request was rejected and they told me about a new request for 25 thousand and after four hours the request was canceled and the money I deleted the account security number and changed it, I also deleted the two-step verification. When I contacted live support they told me to send the ID to the e-mail immediately. I did that and it told me the new security number and said that I had to go to the site and change it. I did that and I was shocked, there was no money in the account. I contacted them and they told me that I lost my money and there was no balance in my account. Is it true that I lost about 260 thousand TL in 6 minutes in a game I had never used on the site before? A conspiracy was set up by the workers at the construction site to deceive me and delete 260 thousand liras. This is illegal and inhumane. I kindly ask that this problem be resolved as soon as possible.
My account balance on the site is 259,000₺I sent a daily withdrawal of 50 thousand and it was rejected and they told me about a new request for 31 thousand and I did that and after more than 7 hours the request was rejected and they told me about a new request for 25 thousand and after four hours the request was canceled and the money I deleted the account security number and changed it, I also deleted the two-step verification. When I contacted live support they told me to send the ID to the e-mail immediately. I did that and it told me the new security number and said that I had to go to the site and change it. I did that and I was shocked, there was no money in the account. I contacted them and they told me that I lost my money and there was no balance in my account. Is it true that I lost about 260 thousand TL in 6 minutes in a game I had never used on the site before? A conspiracy was set up by the workers at the construction site to deceive me and delete 260 thousand liras. This is illegal and inhumane. I kindly ask that this problem be resolved as soon as possible.
(Betgaranti) This is the name of the site
Hello,
Open a complaint on Casino Guru. Just click on "Complaint" and send all infomations and emails
I write a complaint and add information, but in the end the complaint is not sent. Can you help me solve the problem?
@jaro @radka Can you help please?
On my way! Though @tags do not work here, we just find the posts and respond. 😉
I write a complaint and add information, but in the end the complaint is not sent. Can you help me solve the problem?
I see that the complaint was successfully submitted, but unfortunately, I'd like you to know that we are unable to assist with resolving cybercrime or scamming matters, which pretty much fits the description of the events I saw in the complaint. Please respond to Kristina; she will progress further.
Scam from a website (betgaranti.com)
They refused to withdraw the money within 24 hours 3 times and they went into the account and deleted the money without my knowledge
Already replied you here in the other thread, we can keep conversation there. 🙂
Buen día,
Estoy dispuesto a ayudar a cualquiera que tenga problemas con el Grupo EM. La empresa opera en Alemania sin una licencia válida y elude sistemáticamente los requisitos de prevención del blanqueo de capitales (AML) y de autenticación de clientes (KYC), así como el sistema nacional de bloqueo OASIS.
No dudes en ponerte en contacto conmigo si necesitas más información o ayuda.
___________________________________________
Estoy disponible para ayudar a cualquier persona que tenga problemas con EM Group. Esta empresa opera en Alemania sin una licencia válida y está eludiendo deliberadamente la normativa contra el blanqueo de capitales (AML), los requisitos de conocimiento del cliente (KYC) y el sistema nacional de autoexclusión (OASIS).
No dudes en comunicarte con nosotros si necesitas más información o ayuda.
Atentamente,
Mateo
Hi, how would you like to help the players, if I may know, could you at least briefly describe it? I think if anyone would be interested it would be good to know.
¡Tengo una idea general de todos estos casinos! ¡Definitivamente ignoran las grandes ganancias! Otros, con la ayuda del equipo de Casino Guru, realmente han encontrado la solución.
Well, sometimes it worked, sometimes it didn't. We try to help every player in need, but some cases are difficult and we are too short. Anyway, we will do our best in every case to make it fair.😉
Does anyone know what to do if a casino has been licenced by Antillephone , which was horrendously uncooperative and now they are with the new licence regiment or worse, with Anjouan licence now? I had some balance left on a casino I will not say names but it starts with BC and ends with "games"
Esas personas desfavorecidas de Antillephone también me respondieron y la respuesta que me dieron fue la que ven en la captura de pantalla a continuación. Mi queja se refería a un casino que no me había pagado durante casi un mes.
A ustedes los comentarios..
Wow, this is nuts. Thanks for sharing!
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
