hace 4 meses
Please try to use the "reply" button so your post will get to the person you wrote it to.
Comunicación con Antillephone nv 8048 / jaz (página 8)
hace 4 meses
Hey Jaro,
It’s been a little over three weeks so far. Hopefully I get some sort of response back from them.
Appreciate your response. Have a great one!
Ryan
1
hace 4 meses
Same. Definitely if you get one let me know what they told you, but I wouldn't be surprised if you didn't get one, because sometimes that has happened to players too. However I do not want to be skeptical.
Well, I believe it will be different in your case.
Fingers crossed. 🤞☘️
hace 4 meses
Hey Jaro,
I received a response from the Curaçao Gaming Control Board, however it does not seem to be that useful. please see attached.
"Unfortunately, the Curaçao Gaming Control Board (GCB) is currently not able to handle your request.
The government of Curaçao is actively in the process of modernizing our gambling legislation and setting up our online gaming policies and procedures. We expect to be of more help as soon as the new legislation enters into force, which we expect to be the case in the second half of 2024.
We kindly point out in advance that the GCB will not investigate all complaints. For example, the GCB does not have the authority to adjudicate disputes between the complainant and the accused party and to settle claims or award damages. Only if a complaint indicates a violation of the applicable regulations,
the supervisory task of the GCB entails that this will be investigated further.
For the time being, we kindly suggest, that at all times you seek legal advice for any claims you may have vis-à-vis the license holder or other party or parties. We refer to the following page that contains a list of law firms established in Curacao that may be able to assist you: http://www.dutchcaribbeanlegalportal.com/legal-contacts/law-firms?sid=102:Law-Firms-Curacao.".
thanks again.
Ryan
hace 4 meses
Well, it's a pretty general answer from an authority and I probably wouldn't learn much from it in context of your situation.
However, if I'm reading this correctly, your case should be investigated further ? I also see that they've attached a page about lawyers, and do you think you're going to look at that and use it if nothing happens for a while ? I suppose that would be the last option.
hace 4 meses
Hey Jaro,
It is a general answer for sure. I definitely believe my case should be investigated further as I believe the casino did not act correctly. I had found other similar cases to mine where the casinos would ask for the following to resolve issues such as this.
Which states that if a customer claims there funds came from a "gift" which would be most similar to my case (money given to me for my wedding) that they would just need to provide the casino with.
Documented proof of funds transfer
A personal statement explaining the details and circumstances of how the gift was presented
A signed declaration by the donor explaining what the gift is and its purpose
Documents proving the source of funds of the individual who made the gift
I would be more then happy to do all the above if the casino would just talk to me and give me a chance to do it but that does not seem to be the case as they don’t want to participate in any resolution process with me.
hace 4 meses
It is pretty sad, in my opinion, whenever a casino is not willing to try to solve an issue. So please keep us informed about your process, we'll surely be here to see its ending.
hace 2 meses
Hola yo quiero denunciar a cbet.gg en Perú y todo Latinoamérica no paga los premios,es una página tramposa y fraudulenta
hace 2 meses
Sorry to hear about that. Could you please post the URL of this casino, so we can be sure which one it is? It seems that we don't have it in our database.
Would you like to tell us something about your experience there? Maybe we could be of any help.🤷♀️
hace 2 meses
https://cbet.gg/en-US
hace 2 meses
El URL del casino es https://cbet.gg/en-US
hace 2 meses
Yo quiero una ayuda, resulta que el cacino Cbet.gg no me paga mi premio, tiene autorización de Curacao pero envié a CEG mi denuncia y me dijieron que ellos no son los reguladores de cbet.gg ,la que regula es esta empresa https://licensing.gaming-curacao.com/validator/?lh=edcb348ab1fad1970d2ddba2aebac770
necesito ayuda
hace 2 meses
Thanks, I finally found this casino in our database and according to what I saw, it has a pretty low safety index and I probably wouldn't go to such a casino to play.
I also noticed that you opened a complaint, but the casino has written in our review that it doesn't respond much to player complaints, so I'm curious how it will turn out even if I probably don't have much hope.
As far as authority is concerned, it's the one you mention.
If you would like to find more information about it or how to submit a complaint click here- Gaming Curacao.
However, did you contact the casino and try to find out the reason why they didn't pay you ?
hace 2 meses
So I deposit 1200$ Canadian into this website need for spin wich is a licences holder from Antillephone N.V . I deposited 1200$ total on June 25 20204 . I lost it all and had bonus to redeem . I redeem 400$ of bonus money . I brought my balance up to 8000$ Canadian and I had wagered all the bonus money. So I cashed out . Now u can only cash out 700$ so I did 3 stimulus cash out of 2100$ they verified my account and on June 27 2023 they sent me 700$ via e-transfer now me thinking everything is good that I should receive 700$ daily from Monday to Friday with no issues .but I have yet to receive anything . I was assigned to a VIP manager name Julie and had added her on what app to talk this is here words
JULIE (VIP MANAGER)
I spoke with the financial team about your withdrawal request, but the numbers on your account don't meet the criteria right now. Since June 25th, you've deposited 1200 CAD, withdrawn 700 CAD, with 2100 CAD pending, and received 608.19 CAD in bonuses. Your bonus ratio is high, and you're at level 2, so it's sadly not quite VIP activity level. But, I see and understand your potential, and willingness to play,If you choose to maintain the same level of activity at your account, the financial team will only be able to pay out your funds according to the website terms. I can only advise you to raise your activity in order to get yourself pushed upper in their queueI apologize if today's answer is not so different from what we have talked about yesterday, but there's not much I can do in this case, considering the current number.
So they expect me to put in more money in when then can’t even windrawl my other winning . What can i do to go by this
hace 2 meses
I think that you have done well to file a complaint here with our team. Whenever the 14-day time frame passes and this issue does not get solved, they will be able to intervene and hopefully help you out.
May I ask if there is any mention of this in the casino terms? Or did you just learn from the chat that you cannot withdraw the winnings?🤔
hace 1 mes
Hola Tamera, ¿has tenido algún éxito en este caso? 🙂
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hace 1 mes
I never heard of Antillephone or the Ministery... I even found the linkedin of the man of Antillephone and he never replied !!
1
hace 1 mes
Wery good
hace 1 mes
Dear Carsix,
I know this post is from a few years ago, but I see that you are still active here on Casino Guru, could I ask you to share the complaint you made to Curaçao Egaming that the Operator Paid you? I am pursuing a complaint with CEG, but I dont think they take anything serious, as I have a friend that lost his claim, after 2 months of sending evidence and the casino always refused to pay, provided him with 1 email with false information, and CEG sided with the casino without them providing any real evidence supported by screenshots.
Can you please share a screenshot of your original complaint?
Looking forward to hear from you
Editado por el autor hace 1 mes
hace 1 mes
Aparte de que no podría compartir la queja, pero ¿en qué podría ayudarte?
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