Hi All,
Update from me - I got paid my withdrawal yesterday (104 eur). Today would’ve marked 14 days since my withdrawal request.
Apparently it was approved on Wednesday and sent yesterday which was recieved a few hours later.
Wanted to post the resolution to my experience with this site as it looks like the do pay out but just with massive delays.
That is great news. Thank you for sharing.
Do you think you will continue playing there now?
Requested it on 5th of December and have been persistently chasing support & complaint email addresses everyday since.
Hey Romi,
No I think I will be leaving them alone now going forward due to this experience.
It is completely understandable, of course.
I hope we'll hear from you with some more positive experiences next time.
Pues ya está párese q emos han estafado no responden ningún correo tengo retiro pendiente y no hay respuesta
Este tipo de casinos debería ser denunciados en investigados como es posible que traten así a la gente uno entra a jugar pensando que son son legales y tal y cuando bas a hacer retiros ya no contestan ni nada pipipipipi estafados parce qe estamos
When exactly did you request your withdrawal, please, and is your account already verified there?
Our complaint team could try to intervene in your case if you wish.
Deverian intervenir dado el número de quejas qe tiene este sitio envié toda la documentación que piden y no un solo mensaje de respuesta no aviso. Eso debería intervenir y advertir a a los usuarios qe no inviertan su dinero acá ya qe por mucho que ganen quizá nunca vean sus retiros este casino parece fraude
Aver si de verdad quieren ayudar deverian contactar con este casino aver porqe no contestan los mensajes y hacer qe aunque sea nos devuelvan lo depositado ya qe lo ganado no quieren pagar esto se debería tomar como estafa . Pensé qe este gurú estaba para ayudar pero por lo qe se ve paresiersaqe también están de parte de estos casinos fraudulentos ya qe viendo tantas quejas malas sobre esto piden qe pase 15 días para qe supuestamente recién intenten intervenir ya no se sabe en verdad a quien acudir
What about you try not to accuse us and file a complaint? Because I don't see any from your side to this casino, actually. 🤷♀️
We are able to intervene only through a complaint, and yes, we give casinos 14 days to proceed with the withdrawals because before this timeframe we are unable to intervene, not because we don't want to help, but because it is in our guidelines and we deal with every case this way.
So, if you'd like our complaint team to try and help, please submit a complaint first. Then hopefully we'll be able to get in touch with this casino.
No está este casino acá en gurú para poner la queja ya ven qe hay muchas quejas de este casino porqe no consultan aver qe les dice ya qe no responden ningun correo este casino es llama Gambiva. no responden ningún correo ayuda!!!
Have you had any luck with getting your withdrawal? I sent my documents last Friday and I haven’t had anything back yet. I have a large balance and starting to worry it’s not going to be withdrawable 😣
Hi Megan,
I recieved my withdrawal 13 days after my initial request. I had a email chain with the complaint/support/KYC team as they where incredibly poor with updates so I thought I would persistently email all three.
I recieved the KYC update a week after documents where sent.
Hope this helps!
thank you for the reply! That makes me feel better 😀 I have been doing the same with the 3 emails haha. Atleast I know they do actually pay out! I’ll be patient 😬
Me voy. Lamentablemente, aquí nadie me ayuda. Gambiva es definitivamente una estafa.
No está este casino acá en gurú para poner la queja ya ven qe hay muchas quejas de este casino porqe no consultan aver qe les dice ya qe no responden ningun correo este casino es llama Gambiva. no responden ningún correo ayuda!!!
Feel free to submit your complaint to any of the casinos on the list and explain to our complaint team that you are actually submitting it to Gambiva. We'll fix everything accordingly.
I’m waiting for a €5000 withdrawals. I have just received an email from them asking for something different with my name and address on. Which I’ve sent. I’m not holding my breath!
Same here! 4000 withdrawal. No contact no money!
If you encounter issues with this casino, we encourage you to file a complaint.
We provide casinos 14 full days to any casino to fix their problems and pay out the players, but longer delays should be investigated and we are here to do so.
https://casino.guru/complaints/create
Please do not hesitate.
Thank you.
Yes I have about £5000 too! It seems a bit suspicious with such large winnings! I’ll keep my fingers crossed for us!
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