hace 8 meses
Hi, I am going to paste a photo, my question is if you hit spin and this was what the result was, what would you expect to happen.
hace 8 meses
Nothing. No win.
Did you??
hace 8 meses
No, but what you don't see is how it was all lit up in red then it froze up, leaving me thinking I just got screwed. I just wanted to hear it from someone other than a casino boss lol. Thx!
hace 8 meses
Ohhh. I'm so sorry but not surprised when a casino rips someone off!
hace 8 meses
Well as you can see i was playing three lines, so I guess it had to be 5 in order to be a win but the whole thing was red, I failed to get the Pic before the attendant did something that removed the red.
hace 8 meses
how would one become part of your team?
hace 8 meses
Hello, are you interested in working for the CAsino Guru platform? That's flattering. I guess you need to pass a few rounds of job interviews and assessments—personally, as far as I can say.
hace 8 meses
Well as you can see i was playing three lines, so I guess it had to be 5 in order to be a win but the whole thing was red, I failed to get the Pic before the attendant did something that removed the red.
hace 8 meses
And have you tried to contact the casino regarding this so they can check if there was any error in your gameplay?
hace 8 meses
Hi there.
As i can see this is a 9 Lines slot machine called Wild Wild gems. Y play with Bet 3 that means 3 Lines so this is not a win. When y have played with Bet 9 (9 Lines) than yes y would have won. (Play 9 lines for Top jackpot)
Believe me, the amount you could have won is really not so large that the casino deliberately didn't want to give it to you.
Editado
hace 7 meses
Buenos días. Llevo más de una semana con un retiro pendiente del casino Supabet. Hay tres retiros de 1500 euros y no hay forma de procesarlos. Las respuestas son vagas y automatizadas en el chat y por correo electrónico. Dicen que el proceso tarda un máximo de 3 días, pero han pasado más de 7.
Ya me he quejado pero no consigo que me paguen.
Traducción automática:
hace 7 meses
Buenos días. Tengo 3 retiros del casino Supabet y no hay forma de procesarlos. Han pasado 7 días. ¿Qué puedo hacer? No responden ni dan información concreta.
Traducción automática:
hace 7 meses
¿Alguien puede darme una respuesta?
Traducción automática:
hace 7 meses
I'm pretty sure you have to start over and put this in the "complaint" section if you are looking for help getting them to pay. This area is to ask questions. The other area called "complaints" is where you start.
Hope that helps
hace 7 meses
Ya he presentado una queja
pero nadie ha respondido todavía
Traducción automática:
hace 7 meses
Hello there.
I can see your complaint here and also that Dominika has already replied to you and has explained that unfortunately our complaint team is unable to intervene before the 14-day time frame passes.
May I ask, though, if your account is fully verified there?
Have you ever had any successful withdrawals from this casino before?
Editado
hace 7 meses
Buen día .
Entiendo completamente la situación y agradezco de antemano su ayuda.
Llevo 10 días esperando y aún no he recibido respuesta. Esperaré los 4 días restantes.
Mi cuenta, según el sitio web, no necesita verificación.
Ya he hecho uno o dos retiros de la página, el último fue hace un mes y lo recibí en 3 días como dicen, pero solo fueron 500 euros.
Esta vez son 3 retiros de 500 y ya pasaron 10 días...
Siempre mandan los mismos emails pidiendo disculpas pero no solucionan nada.
Le pido amablemente al gurú del casino que me ayude.
Gracias
Traducción automática:
hace 7 meses
There could be some delay because of the high volume of withdrawals, you know.
Didn't they mention anything like that, for example? 🤔
hace 7 meses
buen día .
Lo mencionaron, pero esta vez está tardando mucho. Los retiros se realizaron los días 27, 28 y 29 de junio.
Solo pienso que podría haber una justificación y una previsión del pago debido al retraso y no lo que está sucediendo que son respuestas sin nada concreto y no objetivo.
Todavía no me pagan...
Traducción automática:
hace 7 meses
Hello Casino Guru team,
Who can I contact per mail if I disagree with the rejection of a complaint as I did not explain it clearly and I di believe that it changes the result of the rejection?
Editado
hace 7 meses
Hello, Youssf.
Let's take a look at it.
I'd say there are two options:
If the complaint has been published and then closed as rejected, you should see the reopen button located in the rejected complaint thread.
If the complaint was not approved and hence was not published, then you can submit a new form and explain the events there.
Does one of those options suit the situation, please?
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