Problemas con Crownplay Casino (página 2)

I am glad that you got your money at the end, and I surely understand your point here.

So, it really helped to submit a complaint with our team. What do you think? 🙂

Beware of this casino!

I've been waiting for my withdrawal for several days, but nothing is happening. Support is unhelpful and the whole process drags on for no apparent reason. It feels like you're being stalled. I absolutely cannot recommend this website - find a more reputable casino instead!

Vorsicht vor diesem Casino!

Ich warte seit mehreren Tagen auf meine Auszahlung, aber es passiert einfach nichts. Der Support reagiert nicht hilfreich und der gesamte Prozess zieht sich ohne ersichtlichen Grund in die Länge. Es fühlt sich an, als würde man hingehalten werden. Ich kann diese Website absolut nicht empfehlen – sucht euch lieber ein seriöseres Casino!

Hi there,

I wish I could help you, so let me try to ask you a few things:

When you say the support is not helpful, what did the support tell you? Since it is Monday, perhaps the payouts are not carried out through the weekends; could that be the case? I imagine waiting is killing you, so you feel like this is the end of the world, but basically, sometimes it is just slower. This forum is full of these situations.

Additionally, has your account and payment option been fully verified, please?

The more you share, the better the picture of the situation.

Support always tells me the same thing: the withdrawal takes 3-5 days. But honestly, I don't understand why they say that - they should just say it takes a few months and that's it. Then at least I would know where I stand and wouldn't play there in the first place. I played there because I thought I would get my money in time. But now the withdrawal is still being processed and I just can't understand why it should take so long. Any normal casino takes a maximum of three days, but here it drags on forever.

Der Support sagt mir immer das Gleiche: Die Auszahlung dauert 3–5 Tage. Aber ehrlich gesagt verstehe ich nicht, warum sie das sagen – dann sollen sie doch lieber gleich sagen, dass es ein paar Monate dauert und fertig. Dann wüsste ich zumindest, woran ich bin, und würde dort gar nicht erst spielen. Ich habe dort gespielt, weil ich dachte, ich bekomme mein Geld rechtzeitig. Aber jetzt wird die Auszahlung immer noch bearbeitet, und ich kann einfach nicht nachvollziehen, warum das so lange dauern soll. Jedes normale Casino braucht maximal drei Tage, aber hier zieht es sich endlos hin.

I requested a withdrawal on 02.03 but so far there is no

Ich habe am 02.03 ein Auszahlung beantragt aber bis jetzt ist nicht

Have they already started with the verification process, though?

The thing is that the live chat most of the time doesn't even know what exactly is going on with the withdrawals because it is up to other departments, actually.

No, not at all. Verification as an option is not available

Nein, gar nicht. Verifizierung als Option gibt nicht

That is a lot of time, that is not possible at all, I never play in this casino

Das ist sehr viel Zeit, das geht überhaupt nicht, ich spiele niemals in diese casino

People is this really a scam??????

First of all I couldn't withdraw more than 500 € and I lost the rest of the money (1200 €) but that doesn't matter. I've been waiting for a withdrawal for 8 days and customer support writes to me that the finance department is checking but please, where are you and who works for you, that's a scheme. I'll never play at this disastrous casino again

Leute ist das wirklich Betrug??????

zuerst ich könnte nicht über 500 € auszahlen und Rest Geld (1200€) habe verloren aber das ist egal. Schon 8 Tage ich warte auf ein Auszahlung und kundensupport schreibt mir dass finanzabteilung prüft aber bitte, wo sind Sie und wer arbeiten bei ihnen, das ist scheme. Ich spiele nie wieder bei diese katastrofische Casino

It is my fault that I did not look at the reviews of this casino in time.

Es ist mein Fehler, dass ich mir die Bewertungen dieses Casinos nicht rechtzeitig angeschaut habe.

I am not alone, many people have complaints

Bin nicht alleine, viele Leute haben beschwerden

It is surely understandable that you feel frustrated with this whole situation. Have you thought about filing a complaint here, though?

Hopefully our team will be able to intervene.

Good evening! Where can we file a complaint and do you know how much it costs?

Thanks

καλησπέρα! που μπορούμε να κάνουμε καταγγελία και πόσο χρεώνεται γνωρίζετε;

ευχαριστώ

Do you experience some kind of withdrawal issue, perhaps?

Please tell us more, and our team will gladly assist you.

Also, when it comes to complaints, it is completely free of charge here, and we'll help you with submitting, for sure.

Good afternoon everyone,

I've read that some people had problems with withdrawals, which took several days or even weeks. My experience is that when you deposit and lose money, the few withdrawals you make are approved within 2-3 days at the most, but when you make money, they take a very long time.

I've spoken 300 times via chat or email, and I have three pending withdrawals of €500 that have been unapproved for 11 days now. They don't give me a deadline for payment, nor do they let me increase the withdrawal amount.

IT'S EMBARRASSING!

Hello, it's always unpleasant when a player finds himself in such a situation. 

If you've been waiting for the withdrawals for two weeks and you don't have any answer why it's like that, it's probably even worse. 

The only thing that would make me feel better in this situation is that you have won here in the past, so the casino will eventually pay you, it just takes longer than usual. 

The fact that you have filed a complaint is definitely a good thing, and if it doesn't work out that you get the money, then we will try to help you. 

I firmly believe that you won't have to wait much longer and everything will be sorted out. 

If it does, please let me know. 

I'll keep my fingers crossed.🤞

I've been waiting for 14 days now, they haven't approved any withdrawal and they just tell me it's a matter of time.

What should I do now? This is desperate.

It's probably not possible to do anything yet, I think, at this point. 

As I announced, you have an open complaint, so keep an eye on the timer and when it expires, Dominika will ask you if you got the money. If you still don't, then the case will move on and our team will ask some questions and then contact the casino.

I know it's not the most pleasant thing to do, but you'll have to deal with it somehow.

They say my money is safe, that there is a high volume of withdrawals and blah blah blah, that sometimes they have to do internal checks, all to gain time and not pay me.

It's been 18 days with pending withdrawals, do you think I'll get paid?

This sounds like a cash flow issue, the worst I have ever seen was about 12 business days, who knows, everything can happen. It looks like they want to pay you, they are not saying duplicate accounts, fraud and such. I would remain relaxed.