I see, so it will be necessary to be patient and try to find out how the withdrawal is going. It doesn't have to be 100 emails all the time, but at least once every 2-3 days. If nothing changes, then you can submit a complaint with us and our team will look into the situation and hopefully we can help you.
Sounds good to you ?
Hola Jaro,
Llegado el momento si aunque espero que cumplan con su obligación y me paguen antes. De todas maneras lo de este casino no lo he vivido nunca. Huele a estafa. Gracias
Buenos días,
Pago recibido. Gracias a Dios!
Saludos
I'm glad to hear that, I didn't see it asked anywhere but what payment method did you use ? Do you think you will stay in this casino or will you move to another one ? 🙂
hola chencho_010 que tuviste que hacer al final porque ami no me an ingresado el dinero aun y estoy que hecho chispas
yo a dia de hoy no he recibido el dinero retirado el dia 18.06.24 ya estoy desesperado lo unico que me dicen es que tengo que esperarme o que tengo que enviar correos (los cuales no me dicen nada diferente simplemente que espere) les he pedido el code ARN que es lo que me pide mi entidad bancaria y me dicen que ya me lo enviaran (cosa que a dia de hoy tampoco) ya no se como hacer ya que los de atencion al cliente me dicen simplemente que espere. Espero que podais ayudarme!!!
Buenas,
Yo insistí mucho, puse muchas quejas por mail y al cabo de 2 semanas, un sábado me habían pagado con retiro mediante VISA. Ya no juego más allí eso está claro. Espero tengas suerte y que cobres pronto porque menudos sinvergüenzas.
buff yo he puesto quejas cada dia hablo con los de chat en linea y todos me dicen que tengo que esperarme
yo a dia de hoy no he recibido el dinero retirado el dia 18.06.24 ya estoy desesperado lo unico que me dicen es que tengo que esperarme o que tengo que enviar correos (los cuales no me dicen nada diferente simplemente que espere) les he pedido el code ARN que es lo que me pide mi entidad bancaria y me dicen que ya me lo enviaran (cosa que a dia de hoy tampoco) ya no se como hacer ya que los de atencion al cliente me dicen simplemente que espere. Espero que podais ayudarme!!!
Hi, I see you've got yourself into an uncomfortable situation. It's been a long time, two months since you haven't had your money. The casino hasn't told you any specific reason why, just that you have to wait, yes ? I don't think that would add to the credibility and if you are interested, we have a Complaint Resolution Centre where we try to help players in situations like yours.
If you are interested, you can open a complaint on this link and hopefully we can help you if you don't know what to do next.
Do you think you'll go for it ?
Al final os pagaron? Yo estoy esperando un retiro desde hace 7 dias
When you go through this thread you can see that the player got paid recently but he said that it took him a lot of time and nerves.
But if you've been waiting for a week, did the casino tell you why that is ? Did you need to verify here or not ? Did you play with the bonus ?
Please let me know.
Buenas,
Tardan mucho pero pagan. Yo he realizado 3 retiros con exitos pero eso sí, uno tardó más de 2 semanas. Paciencia que te llegará el dinero
Gracias,
Sergio
¿Entendí bien? ¿Al final a todos les pagaron por un poco de paciencia?
Player wrote before that that he got the money after some time. You may have to save yourself a lot of nerves, but they paid in the end. Why do you ask, do you have a withdrawal here too? How long are you waiting ?
Sí, solicité un retiro hace dos días y leyendo aquí me estoy preocupando un poco.
Actually I'm not surprised, the player wrote that it took him more than 2 weeks to get the money, so I'd probably be prepared for such a wait. Of course, I hope that it won't be your case and you will get it sooner. We give casinos 14 days, so if they don't get it by then, you can contact us and we will try to assist you.
However, was account verification also required or not ?
Monday will be 14 days since the withdrawal request. they always just ask for my patience... I have 3 withdrawals pending, worth 1050 euros.
Hi, I would probably be slowly losing my patience if it were to last this long. When the 14 days are up, you can open a complaint with us and we'll see if we can help.
Do so by clicking on this link. ⬅️
Anyway, did you play with the bonus or not ? Did you not have to give any documents to the casino or are you already verified ?
I will wait for the answer.
I didn't use a bonus. no documents were requested. I asked that I would like to identify the account, I would like to submit documents. he replied that this was not necessary at this time.
Okay, so I would stick to the complaint if you haven't received the money yet and it's been two weeks. In such cases I would also like to know what is behind it because two weeks of just being patient would probably not help me.
However, now we will have to wait and see if something changes and it progresses further.
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