Unfortunately, as I look at your complaint, the casino has provided evidence that you indeed violated the bonus terms, and that is why they confiscated the winnings.
We don't stand with any casino if there is no clear evidence provided that a player did something wrong, for sure.
Please always read the terms and adhere to those.
This is untrue. I have adhered to the terms and conditions, but your website accepted this excuse from the fraudulent casino without any supporting evidence. This is favoritism and siding with this scam casino, Lucky Dreams.
Hello,
It makes sense you feel this way; on the other hand, such a post also lacks facts or proof. To be fair, I understand your feelings, but this is not the way to change the basis on which the complaint is approached.
Can you contradict this?
"We have reviewed the evidence provided by the casino, which confirms that the maximum bet limit was breached on multiple occasions while the bonus wagering was active. As this was not an isolated incident, we cannot consider it a mistake but rather a repeated breach of the agreed bonus terms and conditions."
I'm only asking to provide a broader perspective on this concrete issue.
The complaint is still open and you may always add proofs and facts.
Hola, también gané en otro casino y supuestamente violé las condiciones del bono. El casino no pudo proporcionar ninguna prueba y no volvió a contactarme. Presenté fotos y pruebas de que era dinero real.
¡¡¡NO HAY NINGUNA OPORTUNIDAD!!! ¡¡¡SE HA IDO TODO Y ERA 27.342€!!!
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
¿Es posible asignar a otra persona a mi caso? Veo que en mi queja dice que el empleado podría estar de vacaciones o enfermo.
Hello, it is not possible, I'm afraid.
As the note says, there might be a delay; mediators are aware of the timers, even though they may be out of the office.
Holo buenas noches
Acabo de presentar una queja contra el casino Brazino777
Tengo aproximadamente como 100 capturas como evidencia pero al enviar la queja en varias ocasiones intenté enviar unas 4 o 5 pero solo me dejaba subir 1 y al querer subir la segunda me sacó las veces que intenté del formato de queja,así que opte por solo enviar 1
A dónde puedo enviar las capturas (unas cuantas,no las 100 ,solo para que vean la magnitud del problema que estoy pasando
O tengo que esperar hasta que me envíen respuesta a mi correo de si se acepto o no mi queja
Por su atención y comprensión gracias
Hi, yes, I would wait for the complaint to be processed first. If the team accepts it and everything is OK, then you can send screenshots by email to the person who will be handling your complaint. Be sure to let us know if you are unable to include them in your complaint, and our team will try to advise you. Of course, you can't upload 100 screenshots, and I don't think it's necessary, so wait and see what the team needs.
Hola buenas noches
La queja que levanté contra "Brazino777" está en proceso
Tengo la duda respecto a si puedo levantar otra queja contra el casino "GANAMAX" o debo de esperar hasta que se resuelva la primera
El caso es referente a depósitos no reflejados y cuenta del casino bloqueada
Fecha de inicio del inconveniente 20/10/2025
Agradezco la información que me puedan brindar
ATTE
Adriana Lugo
Hello, good day to you.
Every time you feel the casino is not fair to you, feel free to submit another complaint. The most basic rule you can remember is "one complaint per casino." Hope it helps.
Gracias por la respuesta, aunque no me quedo muy claro
Puedo levantar ahora una queja contra "GANAMAX" aunque está en proceso la queja de "BRAZINO777"
Entiendo que serían quejas independientes,pero pueden estar al mismo tiempo?o tengo que esperar hasta que se resuelva la primera para levantar otra
You do not have to wait for anything. In fact, fresh information may play a significant role in understanding and resolving the problem.
So, it is truly that straightforward. In this situation, we can reduce it to "one open complaint per one specific casino," because it would not be very practical to keep two issues at one online casino separate in two complaints.
Ok muchas gracias por la respuesta
Acabo de enviar una nueva queja contra "GANAMAX"
Estoy en espera de la revisión
Estimados,
Presento formalmente mi queja respecto a mi cuenta en "Ganamax"
En octubre y noviembre del 2025 reporté depósitos que no fueron reflejados correctamente en mi cuenta.
El primer depósito fue el 20/10/2025 23:18 aprox
Quiero mencionar que antes del primer depósito reclamado entre al chat de ayuda del casino a reportar que no podía entrar a unos juegos y me aparecía "error inesperado"posteriormente hice un depósito por la cantidad de $200 y no se reflejó en el saldo de juego, después me respondieron en el chat de ayuda que se había aplicado correctamente y que yo lo había apostado,jugado y perdido en su totalidad en el juego "FORTUNE TIGER"lo cual es imposible ya que es uno de los juegos a los que no tenía acceso
Cuento con la evidencia que días después no aparecía en historial de juegos registro de "FORTUNE TIGER" ni en historial de depósitos los $200
Y de repente como arte de magia aparecieron los registros pero con inconsistencias
El segundo depósito reclamado es por la cantidad de $100 del 04/11/2025
obteniendo la misma respuesta que el reclamo anterior
A pesar de múltiples intentos de aclaración, no recibí una solución satisfactoria.
Recientemente ingresé nuevamente a mi cuenta y descubrí que ahora se encuentra bloqueada bajo el argumento de "pago revertido". No he recibido explicación clara ni comprobante que respalde dicha afirmación.
Considero relevante mencionar que Ganamax utiliza el mismo proveedor de pagos que Brazino777: UNOCAPALI LA PAZ OPERADORA, S.A. DE C.V. (Oficio DGJS/1580/2021). En ambos casos, el patrón ha sido similar: falta de evidencia concreta, respuestas contradictorias y bloqueo o restricción de funciones sin justificación documentada.
Solicito:
El reembolso por los dos depósitos no aplicados o abono de los mismos a mi cuenta de juego
Evidencia detallada del supuesto pago revertido.
Fecha exacta del movimiento.
Método de pago involucrado.
Comprobante formal del proveedor de pagos que respalde la afirmación.
Cuento con aproximadamente 30 capturas relacionadas con este caso y estoy dispuesta a proporcionar la evidencia necesaria para su análisis.
Ya que hay inconsistencias en el registro de "FORTUNE TIGER" dónde aparece aumento del saldo sin registro de ganancia
Agradezco su atención y quedo en espera de una revisión objetiva del caso.
Atentamente,
Adriana Lugo De Larrea
México
Muchas gracias por la respuesta
Acabo de enviar una nueva queja contra el casino "GANAMAX"
Estoy en espera de la revisión
Agradezco la información y atención
ATTE
Adriana Lugo
That's ok. 🙂 You might prefer to leave this thread and instead describe your issue with the casino in the casino thread. I mean, you may start your own thread. I believe your experience matters and may be useful to others but this thread is kind of global.
I have a file for you to read and it's about the Limitless Casino not paying me inhad a operator open my wallet due to my deposit being crypto so requires no kyc if done this way and not no deposit after opened wallet I did a withdraw request twice they re do verification on me no email about rejection or reason here's the chat ... This is the issue summed up for you it's with limitless casino.. Summary of Documented Interaction – Withdrawal Dispute
Account Information
Username: richrich4evxr
Payout Method: Bitcoin
Date of Withdrawal Attempts: 2/28/2026
Trace IDs: 45510451, 45510250
Amount (per request shown): $200 USD
Timeline Summary
1️⃣ Wallet Unlock & Withdrawal Submission
An operator manually unlocked the wallet.
I was able to proceed with a Bitcoin withdrawal request.
The system generated confirmation screens stating:
"Your payout request has been received and will be processed shortly."
Trace IDs were issued.
This indicates the withdrawal entered the system successfully.
2️⃣ Mid-Process Freeze
After submission, the wallet was locked again.
The withdrawal was denied due to account verification.
No formal rejection email or compliance explanation was provided.
Funds remained on account.
3️⃣ Operator Statements (Key Admissions)
From chat logs:
Verification is required for everyone.
Wallet verification and ID verification are separate steps.
"Once your account is verified, you make a withdrawal request, and then you will receive an email for the crypto address verification."
"Your withdrawal was denied due to account verification required."
"In case you are required to provide additional documents or ID on the withdrawal, you will be informed via email."
Notably:
No suspicious activity was identified.
No specific compliance trigger was cited.
No written rejection notice was issued at the time of freeze.
Core Issue Being Raised
This is not a dispute about the existence of verification policy.
The issue is:
A withdrawal was enabled.
The system accepted and confirmed it.
Funds were frozen again mid-process.
No formal notice or structured resolution path was provided.
This created a procedural deadlock where:
Funds are inaccessible.
The withdrawal was accepted but not processed.
No written compliance explanation accompanied the freeze.
Resolution Requested
One of the following:
Completion of the accepted withdrawal
Written compliance justification for freezing the accepted withdrawal
Closure of the account with return of deposited funds.
Do I understand correctly that your account is blocked due to the pending verification?
This is not an unusual situation, actually, and many online casinos do so when verification is still in process. That way they actually keep the money safe so players are unable to lose it. From my point of view, it is really good. The casino must be really fair and pay the players, of course, right?
Have you already sent all the required documents? Where does the verification stand now?
Thank you for your response.
I understand that account blocks during verification can be common in general, however my concern is specific to this casino’s advertised model and the way the account was funded.
I registered and deposited via cryptocurrency, and Limitless Casino is widely promoted as a crypto-based casino with minimal or no verification requirements for crypto deposits, especially when no bonus is used. This understanding is not something I assumed on my own — it comes directly from casino review and affiliate platforms such as LCG (LiveCasinoGuru) and multiple other casino listing sites, which explicitly describe Limitless as operating under a crypto-first, low-KYC structure.
To be clear:
This was not a no-deposit bonus
This was my own crypto deposit
The account was initially unlocked, allowing gameplay
Only after attempting withdrawal was the wallet re-frozen and verification suddenly required
That sequence is what concerns me. If verification was mandatory, it should have been enforced before deposits or gameplay, not after funds were wagered and a withdrawal was requested.
I am not disputing that casinos can verify users — I am questioning why a casino advertised and reviewed as crypto / low-verification allows deposits and play, unlocks the wallet, then reverses course at withdrawal time.
At this point, I am seeking clarification on:
Why crypto deposits were accepted under a low-KYC model if verification was mandatory
Why the wallet was unlocked and then re-frozen
Why verification requirements appear to contradict how this casino is publicly promoted
I have acted in good faith based on publicly available information, and I am simply asking for consistency and transparency.
From my experience, it is pretty simple. You just post your question in the thread, and they reply right here. Sometimes it takes a bit of time depending on the topic, but the discussion stays public so others can help out too. Just keep an eye on your notifications
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
