hace 3 años
Hola gane 100$ no puedo retirar por favor ya deposite y juegue como pide la plataforma necesito la devolucion urgente!! Gracias
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hace 3 años
Hello,
I'm sorry but there are lots of circumstances that can affect the possibility of an immediate withdrawal.
May I know where you play?
Furthermore, has your account been fully verified, please?
Kindly let me know.
hace 3 años
BitStarz Casino podría ayudarme porque los documentos ya se enviaron y solo sigue cargando ... y no se actualiza. Necesito que el retiro se entienda, gracias de antemano, ¡gracias!
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hace 3 años
Hello,
so even after a month, you are still fighting with the verification? I find it hard to believe that such a good casino is not able to help you with uploading the documents.
Well, if uploading by the website fails, try to send the documents by email, are you sure you were not advised to do so already?
Kindly ask the live chat about this possibility, it should work as a last option.
Another way is to submit a complaint here on Casino Guru, just be ready to explain how exactly have you tried to upload the documents a how you communicated with the casino about your issue.
Can you post a screenshot, please? I'll try to figure something up.
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