The last thing I want to be doing on Saturday night before christmas is writing this review but people need to know what they are getting into with this Casino. I used king hill for a few months, things were great. They have great customer service, very friendly agents and they remain very nice, no complaints. However, after losing some money, I had a few very good weeks at kinghills and won some money (all said and done, I maybe had 1000 euros profit) i decided to make some withdrawals, i received a few after normal verification, no issues. now i am trying to withdraw my last 1000 euros and They have started doing the things that most casinos have sadly decided to do. they first asked me for a screenshot of my crypto deposit, no problem at all but now they want a screenshot showing my name and adress attached. Crypto deposits have no name, they are asking for something that does not exist.. i have sent them a screenshot of my profile (not sure what else i can do). They are also now asking for 3 month of pay invoices from my employer LOL. YES, for a 450 dollar deposit. I can send that no problem however, they want this in a PDF format. my bank simply uses theyre webpage. I have never seen a PDF paystub in Canada in my life.. I also sent them a bank statement (PDF) showing my salary reaching my bank account, however, this is not enough for King hills. Because I have won a bit at their Casino I have now become under investigation. i am somehow a notorious criminal and need to provide salary stubs for a 450 dollar deppsit which I have sent a screenshot of my Paycheck with an authentic bank statement showing these funds reach my account.
The most alarming thing in all of this is that the winnings are so very small. all said and done this is all for about a total of 1000 euros profit. Imagine if this was someone that won some life changing money (thankful this is not the case).
I will now need to escalate this the their liscensor which will most likely do absolutely nothing as they will surely never pay my 1000 euros as I simply cannot provide what they ask for because these simply do not exist. I am commited to not cancelling the withdrawal and seeing if ever i receive this however i am starting to see some pretty negative things online and see that this has become the new practice which is so sad as its become the new normal in the Gambling world.
lose = its okay
win = you are labeled a crook lol
stick with trusted brand people, avoid these frustrating things as they are not something anyone should deal with when it come to risking your own money. (from my salary :) LOL)
gamble placed that are proven, trusted and fair, the bonuses might be better at king hills but if you cannot withdraw, what is the point.
i rather them keep my 1000 dollars then someone winning big money and thinking theyre life has become better and then this happens.
stay away, do not waste your time.
The most alarming thing in all of this is that the winnings are so very small. all said and done this is all for about a total of 1000 euros profit. Imagine if this was someone that won some life changing money (thankful this is not the case).
I will now need to escalate this the their liscensor which will most likely do absolutely nothing as they will surely never pay my 1000 euros as I simply cannot provide what they ask for because these simply do not exist. I am commited to not cancelling the withdrawal and seeing if ever i receive this however i am starting to see some pretty negative things online and see that this has become the new practice which is so sad as its become the new normal in the Gambling world.
lose = its okay
win = you are labeled a crook lol
stick with trusted brand people, avoid these frustrating things as they are not something anyone should deal with when it come to risking your own money. (from my salary :) LOL)
gamble placed that are proven, trusted and fair, the bonuses might be better at king hills but if you cannot withdraw, what is the point.
i rather them keep my 1000 dollars then someone winning big money and thinking theyre life has become better and then this happens.
stay away, do not waste your time.
- good game selection
- refusing to payout withdrawals
- asking for unrealistic things
- customer support very confused
- getting calls everyday to deposit with bonus but i cannot withdraw
