20Bet Casino - El retiro del jugador se retrasa y la cuenta está cerrada.

I requested a withdrawal of $4,000 CAD two days ago, but I have yet to receive it. Additionally, my account, which was recently closed, still holds over $5460 CAD.

they keep telling me to wait and we’ll get back to you soon.

still haven’t received any response or anything.

Please hep me to resolve this matter.

Dear MOEMORV,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What was the reason why your account was blocked? Was it from your to the casino's initiative?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino relevant to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear MOEMORV,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.