22bet Casino - El depósito del jugador está retrasado.

Hi i have made a deposit of 20000, 10000inr on 22bet around 4-5 days ago, my haven't received my deposit yet. The maximum time frame to get the deposit is 15min-3hr. Live support not helping they are just saying we have escalated the issue to respective departments since 3 days not getting any other replyml.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I contacted my payment provider, and they said the transaction was successful, so we can’t help with that.

Dear player, to proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is dominika.l@casino.guru. Thank you for your patience and cooperation.

I have sent the required documents to Mail ID, 10k inr got credited to my account so dispute is 20k now

Dear player, unfortunately, the screenshot you sent of the communication with your payment provider doesn’t clearly show any useful information. Could you please forward the full and proper communication where they confirm the transaction was successful?

Also, please send a screenshot of the transaction history from your casino account so we can see whether the deposit appears on your end.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Ironleg,

Thank you for getting back to us.

We are reopening this complaint as per your request.

As the case was previously closed due to a lack of response, we will now resume the investigation from our side. Please note that I will be handling your complaint moving forward, as Dominika is no longer working with the Complaint Resolution Center.

To proceed efficiently, I kindly ask you to confirm the current status of the disputed deposit. Based on the previous communication, ₹10,000 INR was credited, and the remaining disputed amount was ₹19,999.72. Please confirm whether this is still accurate and whether there have been any updates since then.

I kindly ask you to provide a full bank statement covering the period from the date of the missing deposit until today. The statement must clearly show:

• The outgoing transaction for the disputed deposit, and
• That the amount was not refunded or reversed back to your account at any later date.

This step is necessary so we can confirm that the funds have definitively left your account and were not returned, which allows us to proceed with the investigation with the casino.

Please send the document at your earliest convenience so we can continue handling your case without unnecessary delays.

Thank you for your cooperation.

Kind regards,

Petronela

As I mentioned earlier, only ₹10,000 has been successfully credited to my gaming account. The remaining ₹19,999 is still unresolved.

22bet asked me to contact my bank, stating that their vendor had not received the payment. I contacted my bank, and they confirmed that the transaction was successful. The bank declined the reversal request, and I shared the relevant screenshot with 22bet as proof. However, they were not satisfied with this response.

Subsequently, I filed a complaint with the Reserve Bank of India (RBI), which is the regulatory authority overseeing banking operations in India and ensures transparency and accountability in financial transactions. The RBI issued a clear verdict stating that the transaction was successful. They also mentioned that the vendor had claimed to have received the funds and provided the service, as noted in the RBI’s response — which is completely untrue.

The RBI verdict clearly indicates that 22bet’s vendor provided false information regarding the transaction.

Please read the entire verdict carefully, which I have sent to your email. You may also verify its credibility from your end.

Dear Ironleg,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej (matej@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Hello Ironleg,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Dear Ironleg,

To help speed up the process, could you please review the bank statement you provided and mark every transaction made with the casino? Additionally, please highlight in a different color any transactions that appear to be missing.

Thank you for your help.

Hey sorry, that’s highly impossible. Each deposit was made to different people, and I have done many transactions on 22bet. It’s not possible to track those transactions now .

Please read the RBI verdict I sent over email it contains detailed information about the disputed amount.

Hello Ironleg,

Thank you for your message.

Kindly contact us again and provide the requested document from your bank and the Reserve Bank of India (RBI), so we can re-check your case properly. Please send the documents to support-en@22bet.com, and our team will review them as soon as they are received.

I have already sent the RBI verdict to your official email on February 16 and received a reply asking me to explain the issue. I responded on the same day, but I have not received any further communication from your side.

I have resent the verdict to your email(support-en@22bet.com) today. Kindly review it.

Hello Ironleg,

I’m a bit confused. You said that you sent money to the casino but it never appeared in your account. However, the official document you provided explains that the money was sent to the wrong account and that you initiated a chargeback. This chargeback was denied because the merchant (22bet) confirmed that you received a service for that payment.

I have a few questions:

• Why did you initially claim that you sent the money to the wrong account?
• Why did you initiate a chargeback?
• Why are you unable to identify transactions made to 22bet on your bank statement?

If you can point out the transaction made on 24th August to 22bet, I can compare it with their records — or they can do it. But since I cannot tell from your statement which transaction belongs to 22bet, I’m unable to proceed.

1)When 22bet informed me that their vendor had not received the payment and advised me to contact my bank, I immediately raised a complaint with the bank stating that the amount had not been credited to the beneficiary’s account. The bank responded that the transaction was successful and therefore they could not initiate a chargeback from their end. They advised me to proceed through the appropriate dispute or chargeback process if the merchant was claiming non-receipt.

2)Since 22bet has not been helpful in resolving the issue and has directed me to contact the bank, the only available option to recover my money is to initiate a chargeback. The complaint was filed on 14/09/2025, which is 21 days after the deposit made on 24/08/2025.

3)Betting websites typically do not operate through their own official bank accounts. Instead, they rely on multiple third-party or intermediary accounts to process transactions. The UPI ID used for payment changes from one transaction to transaction, making it difficult to track all payments consistently. To better understand this process, it is important to be familiar with the UPI payment method used on 22bet.

Thanks, Ironleg, for the explanation.

Dear Casino Representative, have you had any luck locating the missing deposit?

Dear Ironleg,

At the moment, we do not see any support requests from the email address indicated in your complaint.

If you contacted us using a different email address, please share it with us so we can properly locate your request and review the matter. Alternatively, you may contact our Support Team directly for further assistance.

Thank you for your cooperation.

I have already sent the email multiple times and I have forwarded it again. I am also requesting Matej to forward the email I originally sent to you to the 22bet email address.

Secondly, contacting support directly has been completely useless. All they seem to do is reply with the same copy-pasted messages like AI bots, without actually addressing the issue

Dear Ironleg,

I have already forwarded your email to the casino representative.

I really appreciate your help Matej

Dear Matej,

We have sent you the additional information regarding this case for your review.

Please let us know if any further clarification or documents are required from our side. We remain fully cooperative and ready to assist in resolving the matter.

Thank you in advance for your time and support.

I request you to kindly take my side of the opinion also before making any conclusion. @matej

Dear Ironleg and Casino Representative,

The casino has provided proof that the payment was not received on their side. I have encountered similar cases where a payment was lost during the transfer process. (which might be this situation)

I would recommend that the casino request a confirmation from the payment provider, including a tracking number, stating that the transaction was not received. With this confirmation, Ironleg should be able to work with his bank to trace the transaction.

@22bet Please read the RBI verdict again. In this case, RBI acts as an authority for transaction-related issues and considers both banks involved—the one from which the money was debited and the one where it was credited.

If you read the document carefully, it clearly states that the transaction was successful from my bank (Kotak Bank) and was credited to the 22Bets vendor’s bank (Unity Finance Bank). Additionally, your vendor has already confirmed recieving of the funds and that the service was provided.

I request you to review all the details again thoroughly. Also, please take some time to understand what an RBI Ombudsman complaint is and what it signifies,

@Matej

The payment was not lost during the transaction. The amount was credited to the 22Bets vendor’s Unity Finance Bank account. Please ensure that 22Bet is checking the correct bank instead of a different one

Dear Matej,

We have checked this matter with our payment providers. According to their response, they are unable to provide the requested information, as the funds have not reached them. The transaction is not visible on their side in any form, there is no data they can share in this case.

Please let us know if any additional steps are required from our side.

Dear Ironleg and the 22Bet Casino Representative,

This situation does not occur frequently; however, we have recorded several cases where a money transfer failed somewhere along the process.

In this particular case, we know that the funds were sent from Ironleg’s account but never reached the casino’s account. Ironleg has provided proof that the funds reached the merchant; however, it appears that this was not the final destination. In other words, the transaction flow seems to be A → B → C, where Ironleg can confirm that the funds were successfully delivered to B, and B acknowledges receipt, while the casino confirms that C did not receive them.

In such situations, there is no clear party at fault. Players are understandably frustrated, as they have sent the funds, while casinos are not willing to credit them because the payment was not received.

Therefore, we assess these cases based on the flow of funds. In this instance, the money was sent from Ironleg toward the casino, but it did not reach the casino’s account. As a result, we cannot hold the casino responsible for this situation. (Conversely, if Ironleg were withdrawing funds and the transaction was lost on its way to him, we would request that the casino resend the payment.)

What can be done now?

Ironleg can request that his bank trace the transaction. However, it is important to ensure that the trace can follow the funds all the way to the final destination, not just to the intermediary (B).

The casino can also provide a formal confirmation that the funds were not received. With this document, Ironleg can ask his bank to initiate or reopen an investigation. That said, this process may still be complicated due to the structure of the payment provider scheme and the involvement of intermediaries.

Thank you for your patience and for understanding the complexity of this issue @matej

I would like to clarify a few points from my side:

1. I am can't reopen the case with my bank, as I have already raised this issue three times (twice with the bank and once with the RBI). On each occasion, the bank confirmed that the transaction was successful from my end. The RBI also provided the same conclusion.

2. I need clarification from 22bet or from you (Matej). Since 22bet states that they have not received the funds, could you please confirm the exact bank name being checked on your side? This is a critical detail for resolving the issue, as there is a possibility that the 22bet might be reviewing a statement from a different bank instead of the one where the funds were actually cre

dited.

For example, consider a situation where a vendor has multiple bank accounts—say one with Bank of America and another with Bank of England—both owned by the same person. If my payment was successfully credited to the Bank of America account, but the vendor has provided statements from the Bank of England account to 22bet it could lead to the incorrect conclusion that the funds were not received

This kind of mismatch could be the reason for the confusion, so confirming the correct bank account being checked would help resolve the matter.

Dear 22Bet Casino Representative,

Would it be possible to provide Ironleg with a confirmation that the funds were not received?

@22bet I’d like to know the name of the bank you’re checking. It would also be helpful if you could share the bank statement so I can review it myself.

Dear Matej,

We’re sorry, but according to our payment providers, they are unable to provide such confirmation, as the funds have not reached them. The transaction is not visible on their side in any form, therefore there is no information they can share in this case.

@22bet

All the evidence is against you. Why are you still claiming that the payment provider hasn’t received the funds?

My bank has already provided clear confirmation.

The receiving bank has also confirmed the transaction.

Even the RBI has clarified the matter.

Despite all this, you continue to deny receiving the funds.

@Matej, could you please share the bank statement for 22Bet’s payment provider?

Dear Ironleg,

Unfortunately, I can't share the evidence received from the casino. However, I can confirm that the casino provided proof that the transaction you submitted never reached their account.

Dear Matej

Can you at least tell me the name of the bank you checked? That would really help me.

Dear Ironleg,

I am currently exploring alternative ways to assist you. I will be in touch as soon as I have an update. Thank you for your patience.

Dear Matej

I truly appreciate your patience and your unbiased approach in handling this case. Your willingness to analyze it deeply instead of rushing to a quick conclusion means a lot.👏

Dear 22Bet Casino Representative,

I have sent you another transaction to check with the payment provider. Could you please review this transaction as well?

Dear Matej,

Thank you very much for your involvement and for providing the additional information.

We are currently reviewing the details and clarifying the matter with the relevant team. Once we receive their response, we will return to this thread with an update.

Thank you for your patience and cooperation.

Dear 22Bet Casino Representative,

Thank you for your update and for looking into this matter.

We appreciate your cooperation. We will wait for your response once you receive feedback from the relevant team.

Hello,

The transaction recently shared by dear Matеj appears to be a different one, as the UTR does not match the previously reviewed deposit. In order to proceed with the investigation, we kindly ask the player to provide proof of this new transaction.

We appreciate your cooperation and look forward to the requested details.

Dear 22Bet Casino Representative,

The player stated in the complaint that there are two disputed transactions.

One of these transactions has already been investigated, and according to the findings provided by your payment provider, the funds were never credited to the casino account.

We would now like to proceed with the investigation of the second transaction based on the information and supporting data I have provided.

Thank you in advance for your cooperation.

Hi Matej,

Thank you for your message.

Could you please kindly clarify which second transaction is being referred to in this case?

As stated in the complaint, the player initially mentioned two deposits: one for 20,000 INR and another one for 10,000 INR. The 10,000 INR deposit was eventually credited to the player’s account, which means that the remaining disputed amount is 20,000 INR. Therefore, as we currently understand it, there should be only one disputed transaction.

Regarding this transaction, we have requested information from our agents several times, and each time we were informed that the funds had not been received.

If the player is now referring to another deposit that was allegedly not credited, we would kindly ask the player to contact our Support Team directly as well, so this specific transaction can be properly checked through the official channel.

Thank you in advance for your clarification and assistance.

Dear Ironleg,

Please contact the support team and follow the instructions provided by the casino representatives.

Thanks.

Dear Ironleg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru