22bet Casino - La cuenta del jugador ha sido cerrada por incumplimiento de las normas de autoexclusión.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that both of your accounts are currently blocked?
• Could you please provide evidence of informing the casino of your gambling issues in the past?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Make sure the information includes the details regarding the recipient, the sender, and the dates. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jelena555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jelena555,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jelena555,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the 22bet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a 22bet Casino representative to join this conversation and participate in resolving this complaint.

Dear 22bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear all,

The casino representative has reached out to me outside of this thread.

I have replied, requesting further information.

I will let you know once there is any news to share.

Dear Igor,

We hope you are doing well.

We have sent you an email with additional information and clarifications regarding this case. Please kindly check it when you have a chance.

Thank you in advance.

Dear Jelena555,

Thank you for your email. The case is still under discussion; therefore, it is too early to make any specific statements or assumptions.

Dear 22bet Casino,

Could you please confirm whether the player used the same personal information (full name, address, and identity details) for the second account after their first account was closed due to a gambling-related problem?

Thank you for your cooperation so far.

Hello Igor,

We have sent you an email with a more detailed explanation regarding this case.

Please kindly check it when you have a chance.

Thank you.

Dear 22bet Casino,

Unfortunately, I have not received any email from you this time.

Since I have already received two emails from you regarding this complaint, please make sure to use the same email address: igor.p@casino.guru.

Please let me know once you have resent the email. Thank you.

22ber is doing this intentionally and is dragging out the case because they know I am right and that they have violated their own rules.

Dear Igor,

We have sent you an email with a possible resolution for this case.

Could you please review it when you have a chance and let us know if any additional information is needed from our side?

Thank you in advance for your assistance.

Dear,

I accept the one-time offer of €500. Please let me know what I need to do in order to receive the money.

[redacted by Casino Guru]

Dear 22bet Casino,

The player agrees with the suggested amount.

Please let us know what is now required from the player. Thank you for your cooperation.

Dear Jelena555,

We are pleased to inform you that the funds have now been credited to your account.

Could you please kindly confirm that the amount has been received?

You may now proceed with submitting a withdrawal request.

Thank you for your patience and cooperation.

Which account? I haven’t received anything. There is no visible payment or money.

[redacted by Casino Guru]

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jelena555,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor