888 Casino IT - La retirada del jugador se retrasa.

They don't let me withdraw and ask me for documents that I have already sent but they don't respond by email and pretend not to have received them or say that they have been in progress for months

non mi fanno prelevare e mi chiedono documenti che ho gia inviato ma via email non rispondono e fanno finta di non averli ricevuti oppure dicono che sono in lavorazione da mesi

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for verification, and when exactly did you send the most recent one?
• Did you submit all the documents on time and in the correct format?
• Did you send the documents to the casino via email, or did you upload them directly into your casino profile? If you sent them via email, kindly specify the email address you used.
• When was the last time the casino communicated with you regarding this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

yes I sent them everything but they completely ignore me

si gli ho inviato tutto ma mi ignorano completamente

Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. Kindly include the documents you sent to the casino for verification as well. Thank you for your cooperation.

Done

fatto

I have not received any emails from you yet. Could you please double-check if you typed my email address correctly? It's veronika.f@casino.guru.

They also always reply that they don't receive emails...

anche loro mi rispondono sempre che non ricevono le email...

Do you have a Gmail email address that you could use instead? It appears that messages sent from your current email provider are not being delivered to our system. I sincerely apologize for the inconvenience this may cause.

Dear kevin.9303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru