AllySpin Casino - La retirada del jugador se ha retrasado.

Have not been paid since July 7 2025 they always answer chat but always say there is delay in processing payment keep waiting

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have passed the verification part it’s says that’s all good. I have not received payment from them before but I have another site which was a bit hard Monsterwin casino which has same send address I completed the bouns part an won after that. The games I played was slots

Just writing to see if there was any update on your end I’m still waiting for my funds to come threw almost a month it’s coming up on now.

Thanks

Thank you for the update. Please forward me all the communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots directly here to the complaint thread.

I emailed you a couple pictures of conversations I had yesterday an also a picture of withdrawal processing

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear bbwroofing70,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear All,

We kindly inform you that the aforementioned withdrawal was successfully completed on 9th of August.

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawal delay.

Thank you for your patience.

Kind Regards,

AllySpin Casino

Dear bbwroofing70,

can you approve that you have received your funds from the casino?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bbwroofing70,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana