BassBet Casino - El retiro del jugador se ha retrasado.

Hello everyone,

I made a deposit of €10 and lost it.

I then had a bonus that I used and had over €1000 available for withdrawal.

I then requested a payout of €499.

And the next day I requested a second payout of another €499.

Then a few days passed and I asked because nothing happened.

Since then, I've only been put off.

Without giving a reason.

I should stay calm my money was in the process of being paid out.

Asked again after a week and got the same answer.

I followed up again today and got the same answer.

KYC is not required from me.

Hallo zusammen,

ich habe eine Einzahlung von 10€ getätigt und verspielt.

Hatte dann noch einen Bonus den ich umgesetzt habe und kam auf über 1000€ die zur Auszahlung zur Verfügung standen.

Hab dann eine Auszahlung von 499€ beantragt.

Und am nächsten Tag noch eine zweite Auszahlung mit noch mal 499€ beantragt.

Dann vergingen ein paar Tage und ich habe nachgefragt weil nichts passierte.

Seit dem werde ich nur vertröstet.

Ohne Angabe eines Grundes.

Ich sollte ruhig bleiben mein Geld wäre im Prozess der Auszahlung.

Nach einer Woche wieder nachgefragt und die gleiche Antwort bekommen.

Heute noch mal nachgehakt und die gleiche Antwort bekommen.

KYC wird von mir nicht gefordert.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation.

Have you made any successful withdrawals before?

Could you please send me a link or a screenshot of the bonus you activated and played with? Was it a deposit bonus or a free bonus?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Good morning,

I haven't made a withdrawal from Bassbet yet, this is the first one.

I don't have a direct link to the bonus, but it was a deposit bonus.

I played slots.

Greetings Björn

Guten Morgen,

Ich habe noch keine Auszahlung bei Bassbet gemacht, das ist die erste.

Ein direkten Link zu dem Bonus habe ich nicht aber es war ein Einzahlungs Bonus.

Gespielt habe ich Slot's.

Gruß Björn

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the delay in processing your withdrawal requests at veronika.f@casino.guru. I appreciate your patience and cooperation.

👋hey,

I forwarded it to them.

👋huhu,

hab ich ihnen weitergeleitet.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

The first amount (499€) was transferred today 😊👌

Der erste Betrag (499€) wurde heute überwiesen 😊👌

Dear huhu1312,

My name is Martina and from now on, I will assist you with resolving your complaint. I am so glad to hear that the things are moving forward. Please keep me informed when the next money arrive as well as if there is any delay again.

Thank you

Second amount of (499€) was also transferred.

Thank you

Zweiter Betrag von (499€) wurde auch überwiesen.

Vielen Dank

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear huhu1312,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina