BassBet Casino - El retiro del jugador se ha retrasado.

Since June 14 I have made 400 euros, June 15 500 euros, June 16 500 euros, total 1400 euros. And they keep sending me automated messages that your withdrawals are being checked. .. And they keep finding excuses for the delay that there is a volume of withdrawals. I am very upset if you can help me. The casino is Bassbet

Απο 14 ιιυνιου εχω κανει 400 ευρω 15 ιουνιου500 ευρω 16 ιουνιου 500 ευρω συνολο 1400 ευρω. Και συνεχεια μου στελνου αυτοματοποιημενα μυνηματα η αναληψεις σας ελεγχονται . .. Και ολο μου βρισκουν δικαιολογιες για τη καθυστερηση οτι υπαρχει ογκος αναληψεων. Εχω στεναχωρηθει παρα πολυ αν μπορειτε να με βοηθησετε. Το καζινο ειναι τοBassbet

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear GERALEXTER76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.