BC.Game Casino - El depósito del jugador no ha sido acreditado.

I deposited 24999.99 on 29 December 2024 at 8.08 pm

And the transaction is successful but not credited into my bc game account .I made a apeal ticket but continues failed

Dear yahyamanzoor924, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I made this paymet through paytm and my account is in state bank of india and i have complained the sbi customer support

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from 29 December until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear yahyamanzoor924,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.