BetFury Casino - La cuenta del jugador ha sido cerrada.

It was about three months ago,

After I registered and started playing, I tried to withdraw my winnings but my account was blocked.

I gave up after my first experience.

After some research, I found someone who had made the same complaint and had already withdrawn the money.

I have submitted a claim

3ヶ月程前になるのですが、

登録してプレイしてから勝ち金を出金しようとしたらアカウントをブロックされてしまいました。

はじめての経験で諦めていたのですが

色々調べたら同じクレームを出してる人が見つかり出金されていたので、

クレームを提出させて頂きました

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide us with more details?

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Did you pass the full KYC verification?
• Have you received any emails from the casino after your account was blocked? If so, kindly forward them to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

What types of games did you play? Slots, live casino games or sports betting?

I was playing slots.

Did you save your winnings with or without the bonus?

I won the cash

Have you passed full KYC verification?

KYC was completed

I don't have any records of my previous correspondence with the casino, but I will contact them again if necessary.

どんな種類のゲームをプレイしましたか？スロット、ライブカジノゲーム、それともスポーツベッティングでしょうか？

スロットをプレイしていました。

ボーナスの有無にかかわらず賞金を貯めましたか?

キャッシュで勝ちました

完全なKYC検証に合格しましたか?

kyc完了していました

カジノとのやり取りは前の事で残ってないですがもし必要ならもう一度問い合わせします

To continue with the investigation, we will need more details regarding the closure of your account.

Have you received any explanation from the casino after your account was blocked?

Have you tried reaching out to the casino customer support to find out the reason why your account was blocked and your winnings confiscated?

If so, please forward me the correspondence at veronika.f@casino.guru, or post screenshots here.

Dear uchikon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of uchikon. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

The player sent us the following email:

Sorry for the late reply.

I would like to reopen my claim, is that possible?

Dear uchikon,

Have you received any emails from the casino after your account was blocked? If so, kindly forward them to me at veronika.f@casino.guru.

If you have not received any emails, can you please try contacting the casino via live chat to ask about the reason your account was blocked? Once you receive a response, please post it here to the complaint thread. Thank you for your cooperation.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint again.