BetItAll Casino - El depósito del jugador está restringido debido a la autoexclusión.

Good morning,

I requested exclusion from the Pledoo casino, which is part of the same group as BetItAll.

Self-exclusion Pledoo / Momus2006 NV 26/09/2024

Registration BetItAll / Momus2006 NV

12 January 2025

When I mention the same group, I am referring to the fact that we are talking about the same casino/operator, as shown in the copy below.

The Website is owned by Momus2006 NV, registration number 138347, with a registered address at Dr. MJ Hugenholtzweg 25, Unit 11 Willemstad Curacao, CW, license number 8048/JAZ2016-004. All payment procedures are operated by MOMUS2006 Ltd., registration number HE433263, with a registered address at Avlonos 1, Maria House, 1075, Nicosia, Cyprus.

© 2025 Pledoo

The Website is owned by Momus2006 N.V., registration no.138347, registered address is at Dr. M.J. Hugenholtzweg 25, Unit 11 Willemstad Curacao, CW, license no. 8048/JAZ2016-004. All payment procedures are operated by MOMUS2006 Ltd., registration no. HE433263, registered address is at Avlonos 1, Maria House, 1075, Nicosia, Cyprus.

© 2017 - 2025 BetItAll

We are talking about the same casino, therefore, sharing the same license with the regulators.

I also add that this BetItAll casino, when you try to make any kind of sports bet on their site, the link that opens is from Pledoo, so claiming that my self-exclusion was not known to the casino is not true at all.

I request your intervention for the reimbursement.

Best regards,

Attached, I will leave a screenshot of my self-exclusion.

Bom dia,

Solicitei exclusao do casino pledoo, do mesmo grupo do betitall.

Auto-exclusao pledoo / Momus2006 NV 26/09/2024

Inscriçao betitall / Momus2006 NV

12 janeiro 2025

Quando me refiro do mesmo grupo refiro mesmo que estamos a falar do mesmo casino/operador como copia abaixo.

O Website é de propriedade da Momus2006 NV, número de registro 138347, endereço registrado é Dr. MJ Hugenholtzweg 25, Unidade 11 Willemstad Curacao, CW, licença nº 8048/JAZ2016-004. Todos os procedimentos de pagamento são operados pela MOMUS2006 Ltd., número de registro HE433263, endereço registrado é Avlonos 1, Maria House, 1075, Nicósia, Chipre.

© 2025 Pledoo

the Website is owned by Momus2006 N.V., registration no.138347, registered address is at Dr. M.J. Hugenholtzweg 25, Unit 11 Willemstad Curacao, CW, license no. 8048/JAZ2016-004. All payment procedures are operated by MOMUS2006 Ltd., registration no. HE433263, registered address is at Avlonos 1, Maria House, 1075, Nicosia, Cyprus.

© 2017 - 2025 BetItAll

Estamos a falar do mesmo casino portanto, partilhando a mesma licença junto dos reguladores.

E acrescento ainda, que este casino betitall, quando se vai fazer algum tipo de aposta desportiva dentro do seu site, o link que abre é do pledoo, portanto alegarem que a minha auto-exclusao nao era do conhecimento do casino, nao corresponde de todo á verdade.

Solicito a vossa intervencao, para o reembolso.

Cumprimentos

Em anexo vou deixar print da minha auto-exclusao.

Dear cgouveia,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing.

Please understand that casinos operating under a Curacao license are not obligated to extend self-exclusion to sister brands. For Curacao-licensed casinos, self-exclusion is typically only valid at the casino where you directly request it.

Therefore, could you please specify if you informed BetItAll Casino about your gambling problem and requested self-exclusion? If so, kindly forward me the account closure requests you sent to the casino along with the casino's responses at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, good morning.

I understand, but the casino guru is guided by fairness and not by good or bad regulations.

It would even be good for the casino to show its good practices and opinions on responsible gambling in this casino.

The regulations may say otherwise, but the character of the operator may even be favorable to my case.

Look, if I play at betitall, and I want to place a sports bet, the link automatically opens as pledoo, using the betitall data

It would be good if the casinos in the same group had this sensitivity.

Ola bom dia.

Compreendo, no entanto o casino guru rege-se por uma pauta de justiça e nao por regulamemtos bem ou mal feitos.

Seria até bom para o casino mostrar as suas boas praticas e opinioes sobre o jogo responsavel neste casino.

Os regulamentos até podem dizer o contrario, mas o carater do operador pode ate ser favoravel ao meu caso.

Repare, se eu jogar na betitall, e quiser fazer uma aposta desportiva, automaticamente o link abre como pledoo, usando os dados do betitall

Seria bom que os casinos do mesmo grupo tivessem essa sensibilidade.

Thank you for your response. I understand your point, but I would like to clarify that when requesting a refund for lost deposits, we must follow specific procedures.

Firstly, casinos operating under a Curacao license and belonging to the same owner do not share lists of self-excluded players and do not offer the ability to close accounts across all casinos owned by the same group. Therefore, if you are self-excluded from one casino within the group, it does not automatically apply to all sister casinos.

If you did not inform BetItAll Casino directly about your gambling issues and did not request self-exclusion from them, we won’t be able to assist you with a refund of your lost deposits.

Thank you for your understanding.

Hello, good afternoon.

I don't want to be misunderstood with my insistence.

But according to the rules of curation and the LOK, it never says casino, it says operator, in fact the license is given to the operator in this case momus2006.

I would ask you to intervene so that casinoguru is the pioneer in looking at responsible gambling by the operator and not by the casino.

Please re-evaluate your position.

Ola boa tarde.

Bao quero ser mal interpretado com a minha insistencia.

Mas, segundo as normas de curacao e a LOK, nunca fala em casino, fala em operador, alias a licença é passada ao operador neste caso o momus2006.

Solicito a intervençao para que o casinoguru seja o pioneiro a olhar para o jogo responsavel pelo operador e nao pelo casino.

Sicito por favor reavaliaçao do vosso lado.

Thank you for your continued communication and for sharing your perspective with us.

We understand your point about the operator's license, and we genuinely appreciate your interest in promoting responsible gambling practices. However, as per the regulations for casinos licensed under Curacao, self-exclusion is generally only valid for the individual casino where the request was made. Although the casinos in the same group may share some operational resources, self-exclusion is not automatically extended to all sister sites, even if they share the same operator. This is a limitation of the licensing framework.

If you wish to close your account at BetItAll Casino, we can help you request a self-exclusion, provided you formally notify them about your gambling issue. However, we won't be able to help you recover the lost deposits.

The same thing happened in another complaint, in exactly the same way, and the casino recognized the fault and refunded it.

It was a complaint I filed with betify.

If you can't help, ok. You can close the complaint

Aconteceu o mesmo em uma outra reclamaçao, exatamente da mesma forma, e o casino reconheceu a falha e reembolsou.

Foi uma reclamacao que coloquei com a betify.

Se nao conseguirem ajudar ok. Podem encerrar a reclamacao

Dear cgouveia,

As we mentioned earlier, BetItAll Casino does not mention in their Terms and Conditions that self-exclusion would apply to sister brands as well. This is in contrast to the situation you experienced with Betify, where the casino recognized the fault and refunded the deposit. Unfortunately, under the current circumstances, we are unable to assist with recovering the lost deposits.

We will go ahead and close this complaint for now, but should you need further help, don’t hesitate to contact us again.

Best regards,

Veronika

Casino.Guru Team

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