BetOnRed Casino - La cuenta del jugador ha sido cerrada debido a problemas de edad.

I made a move to make a withdrawal, it asked for identification and suddenly they suspended my account because my age does not meet the requirements, even though I am 24 years old.

Έκανα κίνηση να κάνω ανάληψη μου ζήτησε ταυτοποίηση και ξαφνικά μου έβαλαν τον λογαριασμό μου σε αναστολή επειδή η ηλικία μου δεν πληροί τις προϋποθέσεις ενώ είμαι 24 ετών

Dear Phoniadakis00,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing. To help clarify the situation, I would like to ask a few questions.

• Could you please confirm if the date of birth you submitted to your casino profile matches the date of birth on your identity document(s)?
• Please forward me a screenshot from your casino profile showing the date of birth, along with a copy of the identity document you submitted to the casino for verification. You can send this information to my email address at veronika.f@casino.guru. Additionally, kindly include any communication between you and the casino customer support that may be relevant to the investigation.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you in advance for your cooperation.

Best regards,

Veronika

Dear Phoniadakis00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.