Casinia Casino - El jugador no puede cerrar su cuenta.

I can't close my account, I wrote to them in chat, I wrote to them by email, they don't give a shit. Players look stupid, money is not paid out and I can't close my account.....I hope you can help... unbelievable

Ich kann mein Konto nicht schließen, Ich habe ihnen im Chat geschrieben, ich habe ihnen per E-Mail geschrieben, es ist ihnen scheißegal. Spieler sehen dumm aus, Geld wird nicht ausgezahlt und ich kann mein Konto nicht schließen .....Ich hoffe, Sie können helfen ... unglaublich

Dear Szabolcs,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you unsubscribed from the casino's marketing communication?
• Could you please explain what is the reason you wish to close your account in the online casino?
• What reason did you give to the casino for the closing of your account?
• Is there any pending withdrawal request on your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hallo !

-I have unsubscribed .

-simply a fraudulent site...

-I don't want to play with them anymore... there are better sites

-no

So there is still no solution for closing an account? I don't understand

Es gibt also immer noch keine Lösung für die Schließung eines Kontos? ich verstehe das nicht

Thanks for your reply.

3.7 Closing your account: You may request closure of your account at any time by sending an email to Customer Support at support@casinia.com subject to the following conditions:

You may only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests. You must keep your account details up to date. You must notify us immediately of any changes to your registration details.

Did the casino reply to your request? When was the last time you contacted them?

Please share your attempts to close your player's account with me at tomas@casino.guru

Thanks for your reply.

3.7 Schließung deines Kontos: Du kannst jederzeit die Schließung deines Kontos beantragen, indem du eine E-Mail an den Kundensupport unter support@casinia.com schickst, vorbehaltlich der folgenden Bedingungen:

Sie können Ihr Konto nur schließen, wenn es keinen Restsaldo (positiv oder negativ) und keine ausstehenden Abhebungsanträge verzeichnet. Sie müssen Ihre Kontodaten auf dem neuesten Stand halten. Sie müssen uns unverzüglich über Änderungen Ihrer Registrierungsdaten informieren.

Did the casino reply to your request? When was the last time you contacted them?

Please share your attempts to close your player's account with me at tomas@casino.guru

what should i send ? i wrote it down, i spoke to the casino where i asked for a closure, they asked me to tell them why, i wrote it down, then nothing happened, i wrote them again where they also asked the same question, then they offered me a no deposit bonus which i did not accept,, they have been sending me promotional emails ever since... joke...

I understand your frustration.

Thank you very much, Szabolcs, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Szabolcs, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Casinia Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with closing the player's account and clarify the situation? I would also appreciate if you can provide us with any and all relevant evidence. Any sensitive evidence can be sent to me directly at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

Please delete the entire CASINO GURU account ! WITH ALL MY REVIEWS AND DATA ! !

As per the player's request posted here and also confirmed with us via e-mail and forum, this complaint will be marked as 'rejected'.