Casinia Casino - El retiro del jugador ha sido bloqueado.

I deposited with FunID as usual and was able to play normally. When I tried to withdraw, it said 'Withdrawals blocked'?

I can't click on anything and support just gives me standard crap about deleting cookies, trying other browsers, etc.

Ich habe wie immer mit FunID eingezahlt und konnte normal spielen, als ich Auszahlen wollte steht dort 'Abhebungen gesperrt'?

Ich kann nichts anklicken und der Support schreibt mir nur Standard Scheiße mit Cookies löschen, andere Browser probieren etc.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you are experiencing. To better understand your situation, I would kindly ask you to clarify a few details:

• Have you previously made any successful withdrawals from this casino?
• Were your winnings accumulated with or without a bonus? If a bonus was involved, did you ensure the wagering requirements were fully met before requesting a withdrawal?
• Have you completed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did the casino suggest any additional solutions besides clearing your cookies or trying a different browser?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello, thanks for the quick reply, regarding the points:

• No, I haven't made any withdrawals there before, only deposited three times.
• I won my winnings in real money, without a bonus.
• No, they just sent me an email asking me to verify myself, but as you can see in the screenshot here, I don't have a window where I can upload stuff. It says in German, 'It looks like you don't need to verify your account, have fun!' How am I supposed to verify myself then? Email support hasn't been any help either.
• They also advertise that you don't need verification with FunID because FunID is a partner of the casino, I'm already verified with FunID, and you can usually withdraw directly via barcode.
• No, I was only told to verify myself, which isn't possible because nothing was enabled for uploading or anything else.

And now I've asked in the live chat and explained my problem, they even told me that the system says I don't need to verify myself hahahaha it's all a scam.

Hallo, danke für die schnelle Antwort, zu den Punkten:

• Nein, ich habe vorher noch keine Auszahlung dort vorgenommen, nur 3x eingezahlt.
• Ich habe meine Gewinne noch im Echtgeld also ohne Bonus gewonnen.
• Nein, sie haben mir jetzt per Mail geschrieben ich solle mich verifizieren, ich habe aber wie in dem Screenshot hier zu sehen gar kein Fenster wo ich Sachen hochladen kann. Es steht dort in deutsch 'Wie es aussieht müssen sie ihr Konto nicht verifizieren, viel Spaß!'. Wie soll ich mich dann bitte verifizieren, der Mail Support ist ebenfalls keine Hilfe gewesen..
• Außerdem werben sie, dass man mit FunID keine Verifizierung braucht, da FunID ein Partner von dem Casino ist, ich bei FunID schon verifiziert bin und man dann normalerweise direkt per Barcode auszahlen kann.
• Nein, es gab nur die Anweisung ich solle mich nun verifizieren, was ja aber nicht geht weil nichts freigeschaltet wurde zum hochladen oder sonst was..

Und nun habe ich im LiveChat nachgefragt und mein Problem geschildert, der sagt mir sogar dass im System steht ich brauche mich nicht verifizeren hahahaha das ist doch alles Betrug.

Have you wagered your deposits at least once before attempting to withdraw your winnings?

Would it be possible that your withdrawals are disabled due to FunID?

Yes, I have implemented them much more often.

No, I can't click on any withdrawal method...it also says 'Withdrawals blocked' in German, as you can see in the screenshot.

The casino also emailed me asking me to verify my account, but I don't have anything to upload. In live chat, someone also said my profile doesn't need to be verified at the moment. They don't even know what they're doing. They're blocking withdrawals for no reason and trying to rip me off!

Ja ich habe sie viel öfter umgesetzt.

Nein, ich kann auf gar keine Auszahlungsmethode klicken..dort steht auch auf Deutsch 'Abhebungen gesperrt' wie in dem Screenshot zu sehen.

Das Casino hat mir ja auch per Mail geschrieben ich solle mich verifizieren aber ich habe nichts zum Hochladen, im LiveChat meinte eine Person auch mein Profil muss zur Zeit nicht verifiziert sein, die wissen da alle selbst nicht was sie machen. Sie blockieren komplett ohne Grund die Auszahlung & wollen mich verarschen!

The case is solved, luckily I was able to withdraw my money!

Der Fall ist gelöst, ich konnte eben mein Geld zum Glück abheben!

Dear Lutze333,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru