ClubRiches Casino - Las ganancias del jugador faltan debido a problemas con la cuenta.

I am from Indonesia, a VIP member of SAPPHIRE clubriches, with VIP status I get 10 free spins every day, on March 18, 2025 from the free spin I won up to Rp1,784,232.00 (IDR), from that win I wanted to withdraw but couldn't because the withdrawal with crypto payment was having problems and it was recommended to make a deposit so that I could change the withdrawal method to fiat payment or bank transfer, after trying to deposit it couldn't because of an error, while waiting for the error I wanted to continue the game but it turned out that playing the game was no longer possible, finally I concluded that clubriches didn't want to pay after several complaints were not taken seriously, and deliberately limited the account because I checked my friend's account and it turned out to be fine, there was no error in the deposit and withdrawal problem. PLEASE HELP ME!

saya dari indonesia anggota VIP SAPPHIRE clubriches, dengan status VIP saya mendapat 10 spin gratis setiap harinya, pada tanggal 18 maret 2025 dari spin gratis saya mendapatkan kemenangan hingga Rp1,784,232.00 (IDR), dari kemenangan tersebut hendak saya tarik tapi tidak bisa dengan alasan penarikan dengan pembayaran crypto sedang bermasalah dan dianjurkan melakukan deposit agar bisa mengganti metode penarikan dengan pembayaran fiat atau bank transfer, setelah hendak deposit tidak bisa karena error, sambil menunggu error tersebut saya mau melanjutkan game ternyata main game pun sudah tidak bisa lagi, akhirnya saya menarik kesimpulan bahwa clubriches tidak mau membayar setelah beberapa komplain tidak ditanggapi dengan serius, dan secara sengaja membatasi akun karena saya cek akun teman saya ternyata baik baik saja tidak ada error dalam masalah deposit dan penarikan. TOLONG BANTU SAYA!

Dear Littlewoman,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, I would like to ask a few clarifying questions:

1. Have you contacted the casino's customer support regarding the error you’re encountering when trying to deposit or withdraw? If so, what response did you receive?
2. Have you tried troubleshooting the issue by clearing your cache and cookies, using a different browser, or accessing the casino from another device?
3. Since when have you been experiencing this issue? Was your account functioning normally before, or have you encountered similar problems in the past?

If you have any relevant communication with the casino regarding this matter, please feel free to forward it to veronika.f@casino.guru for further review. Alternatively, you may post screenshots here.

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

1. Yes, often with unsatisfactory answers, here is one of them

What I regret is that some of my friends' accounts did not experience any problems with either deposits or withdrawals, and the solutions offered for deposits were very irrelevant because in reality the deposit and withdrawal menus could not be accessed.

Even if it can be accessed, I don't immediately make a deposit because I have been a player for 3 years and have made deposits using fiat payments many times.

2. Even though it was directed like that, the result was zero.

3. March 18, 2025 yesterday, the normal account was smooth for every deposit, even last month I was able to withdraw without any problems from the free spin results.

1. Sudah, bahkan sering dengan jawaban tidak memuaskan, berikut salah satunya

Yang saya sayangkan adalah beberapa akun teman saya tidak mengalami kendala baik Deposit maupun penarikan, kemudian solusi yang ditawarkan untuk deposit sangat tidak relevan karena kenyataannya menu deposit dan penarikan gak bisa diakses

kalaupun bisa diakses saya tidak serta merta deposit karena saya pemain sudah 3 tahun bergabung deposit dengan pembayaran fiat sudah berulangkali.

2. Sudah diarahkan seperti itu hasilnya nihil

3. 18 Maret 2025 kemarin, akun normal lancar untuk setiap deposit, bahkan bulan lalu bisa withdraw tanpa kendala dari hasil free spin.

Has the casino provided any timeframe for when the technical difficulties should be resolved?

Additionally, can you confirm that you have successfully passed the full KYC verification and that there are no outstanding issues with your account verification?

They just said it would be handled as soon as possible, but that was just talk because for 5 days they gave the same answer without a solution, finally I asked them at least if I couldn't withdraw let me play the game, they gave me access to the game without being able to withdraw, unfortunately playing any game the results were zero until finally the balance ran out, what surprised me after the balance ran out was that the withdraw feature could be accessed, wow what a great trick for a SCAM gambling site.

3 years of joining, have withdrawn several times, becoming a VIP member, do I need to ask KYC?

I consider this problem to be resolved, if I want to complain, especially since they actually give the same answer, I consider them a SCAM.

Thank you to the casino.guru team for accepting my complaint well, the rest is up to the readers to judge.

Mereka hanya mengatakan secepatnya akan ditangani, tapi itu omongan belaka karena sampai 5 hari mereka memberikan jawaban yang sama tanpa solusi, akhirnya saya meminta pada mereka setidaknya jika saya tidak bisa withdraw izinkan saya bermain game, mereka pun memberikan akses permainan tanpa bisa withdraw, sialnya bermain game apapun hasilnya nihil sampai akhirnya saldo habis, yang bikin saya kaget setelah saldo habis adalah fitur withdraw bisa diakses, wow sungguh trick yang bagus untuk sebuah situs perjudian SCAM.

3 tahun bergabung, sudah pernah Withdraw beberapa kali, masuk anggota VIP apa perlu KYC ditanyakan?.

Saya anggap permasalahan ini sudah selesai, mau komplain apalagi kenyataannya mereka memberikan jawaban yang sama, saya anggap mereka SCAM.

Terima kasih untuk team casino.guru menerima komplain saya dengan baik, selebihnya biar pembaca yang menilai.

Dear Littlewoman,

Thank you for your updates. After reviewing your case, we must unfortunately close this complaint. While we understand your frustration, the funds were lost in regular gameplay before the technical issue was resolved. Since the balance was played away voluntarily, there is nothing further we can do to assist.

This complaint will now be closed. If you ever encounter a different issue where we can help, feel free to submit a new complaint. Thank you for your understanding.

Best regards,

Veronika

Casino.Guru Team