GoldenLion.bet Casino - La cuenta del jugador permanece abierta a pesar de las solicitudes de cierre.

I have expressed to the casino my gambling addiction and request multiple times that they closed the account. I followed everything they stated and asked. They continued to leave the account open, and kept putting cash amounts into my account knowing my issue. When I finally won big and tried to withdraw it all. They stopped me doing so claiming fraud and other issues/errors until the amount of £60000 become £10000 as I continued to bet and lost money. Then all of sudden without me providing any new or additional information to what already existed on the account. They were able to process the wirthdeawl. I have a lot of debt, and found help. But the addiction has come back with a vengeance I just want the account closed

Dear jrt662m7g5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoldenLion.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me your self-exclusion attempts you sent to the casino and any other supporting evidence?
• Have you unsubscribed from the casino's marketing communication?
• Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Please can we close

Dear jrt662m7g5,

• Could you please share with me your self-exclusion attempts you sent to the casino and any other supporting evidence?
• Have you unsubscribed from the casino's marketing communication?
• Send the information to my email at tomas@casino.guru

Dear jrt662m7g5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

Dear jrt662m7g5,

I apologize for my mistake. We appreciate you sending us the evidence.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.

Please check articles on the topic of how to proceed with protecting yourself from gambling in our series of articles and tips: https://casino.guru/overcoming-problem-gambling

The casino can reopen this complaint any time.