Jackbit Casino - La cuenta del jugador ha sido bloqueada después de una gran victoria.

Hello, good afternoon, I created an account on the Jackbit website, verified with a photograph, email, video, selfie, and everything. I played, won, and cashed out with no problems; I continued playing, had a balance of 31,000 dollars, and yesterday it ended at 71,000. Today, when I tried to log into my account, it said user blocked, and the chat informed me that I had made a fraudulent bet and had no rights whatsoever....

I need to know your opinions on this matter and how to proceed in the face of this clear scam.

Hola buenas tardes , me cree una cuenta en la página jackbit , cuenta verificada con foto , email , video , selfie , con todo . Jugue gane y retire , sin problemas , seguí jugando , 31,000 dolares tenia de saldo , ayer termine en 71,000 . Hoy intente entrar a mi cuenta y me dice usuario bloqueado , me informa en el chat que realice una apuesta fraudulenta y que no tengo derecho a nada ....

Necesito saber sus opiniones al respecto y ver.como proceder ante esta real estafa .

Dear pgonzalez,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what types of games have you played?

Have you accumulated your winnings with or without an active bonus?

Kindly forward the communication between you and the casino regarding your account closure to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, thank you for responding, horse riding game, the profits accumulated over 2 weeks.

All winnings are without any bonus, no bonus was ever executed.

Hola gracias por responder , juego hipica , las ganancias se fueron acumulando a lo largo de 2 semanas .

Todas las ganancias son sin ningun bono , nunca se ejecuto ningun bono .

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika