Legiano Casino - El retiro del jugador se ha retrasado.

I haven't received my payment for a month. Every time I contact support they say it's because of a delay and thank you for your patience, but one month is really too long. I'm asking for help.

ich kriege meine auszahlung nicht seit monat jedes mal wenn ich support anschreibe sagen die wegen einer verzögerung und danke für ihre geduld aber 1 monat ist echt zu viel ich bitte um hilfe von ihn .

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Good day ,

Have you ever made successful withdrawals?

: no, this is the first time I've heard about Legiano.

Could you please confirm that you have passed the KYC verification?

:I have been successfully verified

Have you accumulated your winnings with or without an active bonus?

:I activated a bonus, but won the €1500 with real money. I wasn't in the bonus area yet.

guten tag ,

Haben Sie schon einmal erfolgreiche Abhebungen vorgenommen?

: nein bei legiano das erste mal jetz das ich auzhale.

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben?

:ich bin da erfolgrecih verifiziert

Haben Sie Ihre Gewinne mit oder ohne aktiven Bonus angesammelt?

:ich habe ein bonus aktiviert, aber noch mit echt geld gewonnen die 1500€ ich war noch nicht im bonus bereich.

When will I get an answer from you?

wann kriege ich eine antwort von euch ?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sefa98,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika