Legiano Casino - El retiro del jugador se retrasa debido a la verificación de la cuenta.

Good morning, when I registered at the casino, instead of writing the name that my ID says, I wrote the diminutive, so instead of writing paraskeui, I wrote voula, which comes from paraskevoula, and then they rejected my identification. I explained it to them, but they kept telling me they would review it, but they didn't ask for anything. They also asked for all the other information and everything was accepted. It's just stuck with the name. And I've been making a withdrawal for 20 days now, but nothing.

Καλημερα οταν εκανα την εγγραφη μου στο καζινο αντι να γραψω το ονομα που γραφει η ταυτοτητα μου εγραψα το υποκοριστικο δλδ αντι να γραψω paraskeui εγραψα voula που βγαινει απο το παρασκευουλα και συνεχεια μου αποριπτουν την ταυτοποιηση τους εξιγισα αλλα ολο μου λενε θα το επιλισουν αλλα τιποτα μου ζητησαν και ολα τα αλλα τα στοιχεια και γιναν ολα δεκτα απλα εχει κολησει σαυτο με το ονομα.και εχω κανει αναληψη εδω και 20 μερες αλλα τιποτα

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting to play.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that your first name is the only information that differed from the documents you provided?
• Have you attempted to correct this information before depositing and playing?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The only thing different about me is my first name.

Το μονο διαφορετικο που εχω ειναι το μικρο μου ονομα

It had a 200% bonus and I made a deposit of 20, I made the turnover they asked me for and the amount reached 3300 and I have withdrawn 1300 and I have been waiting for 20 days.

Ε ιχε 200% μπονους και εκανα καταθεση 20 εκανα το τζιρο που μου ζητησαν και το ποσο εφτασε 3300 και εχω κανει αναληψη τα 1300 και περιμενω εδω και 20 μερες

Guys, everything went well for me, they did the verification.

Παιδια ολα καλα μου το αλαξαν καναν την επαληθευση

This is what I get when verifying.

Μου βγαζει αυτο στην επαληθευση

But its withdrawal is delayed from 2/5/2025

Αλλα της αναληψης της καθυστερουν απο 2/5/2025

Thank you very much, voulatsor12, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Everything went well, they charged me the first 400 euros.

Ολα καλα μου βαλαν τα πρωτα 400 ευρω

Hello there, Thank you voulatsor12 for providing us with all the information. I hope we'll be able to resolve this issue together. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I'm waiting now, but they'll give me 2800. I'll keep you updated, thanks.

Περιμενω τωρα ειναι αλλα 2800 να μου βαλουν θα σας κραταω ενημερους ευχαριστω

Hello there,

Thank you voulatsor12 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Legiano Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!

The verification was done, but now they only charged me 400 euros after 26 days and it's still 2800.

Εγινε η επαληθευση απλα τωρα μου βαλαν μονο 400 ευρω μετα απο 26 μερες και ειναι αλλα 2800

The upload is taking too long.

Αργαει πολυ η αναληψη

Dear voulatsor12, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Sorry that was by mistake.

Guys, so far everything is fine, they still have 1600 euros to withdraw.

Παιδια μεχρι τωρα ολα καλα εχουν ακομα 1600 ευρω για αναληψη

I can say that they delayed me a bit, but the money is coming in all right.

Μπορω να πω οτι με αργησαν λιγο αλλα τα λεφτα μπαινουν ολα καλα

Dear voulatsor12, Thank you very much for the update. Please keep me informed about any further developments.

Dear voulatsor12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, everything is fine, but I have 600 euros that haven't been paid.

Οχι ολα καλα εχω αλλα 600 ευρω που δεν εχουν γινει

Dear voulatsor12, Thank you very much for the update. We will keep this complaint open until you confirm all your withdrawals have been successful. Please keep me informed about any further developments.

Dear voulatsor12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of voulatsor12.

The player informed us that the issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter