Linebet Casino - El depósito del jugador se ha retrasado.

Hello dear casino guru,

I am opening a complaint to try to find a way to communicate with LINEBET representatives.

On March 4th, I deposited 3,000 Mad, the equivalent of 300 euros, into my player account. The amount has not been processed or deposited to date.

I have never used a bonus at Linebet.

I tried several times to communicate with them by email but they always say we will get back to you etc. but never get a response the agents repeat the same phrases.

Please help me

Bonjour cher casino guru,

J'ouvre une plainte pour essayer de trouver un moyen de dialoguer avec les representants de LINEBET.

J'ai depose le 4 MARS une somme de 3000 mad l'equivalent de 300 euros, sur compte joueur, la somme jusqu'a aujourd'hui n'a pas ete traiter et deposer.

Je n'ai jamais utiliser de bonus chez linebet.

J'ai essaye plusieurs fois de communiquer avec eux par mail mais ils disent toujours on va vous repondre etc mais jamais de reponse les agents repeteent les memes phrases.

Merci de m'aider

Dear Recan97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Thank you for your reply. You should know how Linebet makes deposits here in Morocco. We send an INSTANT bank transfer to a Linebet agent in Morocco, who transfers the amount to our player account.

So from my side my bank has confirmed that the transfer was made to one of their LINEBET agents. The only thing I would recommend is contacting your payment provider so to answer this sentence the problem on my side with my bank is resolved it remains LINEBET.

THANKS

Merci pour votre reponse. Vous devez savoir comment linebet effectue les depots ici au maroc, on envoie par virement bancaire INSTANTANEE a un agent au maroc de LINEBET qui nous verse la somme sur notre compte joueur.

Donc de ma part ma banque a bien confirme que le virement a ete effectue vers l'un de leurs agent LINEBET. the only thing I would recommend is contacting your payment provider donc pour repondre a cette phrase le probleme de mon cote avec ma banque est resolu ca reste LINEBET.

Merci

Thank you for your reply. To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

I sent you the proofs I have to your email.

Je vous ai envoye les preuves que jai sur votre mail

Thank you very much, Recan97, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Recan97,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Linebet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Linebet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Yes there is new thing they want to verify the identity with ID CARD, i already sent it but wasn t. accepted i ll sent a new picturee

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Recan97,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi