Locowin Casino - El retiro del jugador es confiscado después de una disputa por un bono.

Don't play here. They are scammers, they gave me a bonus of 100e when I entered and I completed the WAGER x3600, which I managed to complete. Already in the bonus balance it showed 0 and I had all the money in real balance. I am going to make my withdrawal of money and they even asked me for a residence document, the invoices I had from insurance were not valid, they even needed my registration and when I go for it and send it to them, they let me make the withdrawal. And after 2-3 days they tell me that I have breached the terms and conditions of the bonus when I already had that money in real balance. That I had exceeded bets of 4e and played prohibited machines. WHY DO YOU LET ME MAKE THAT BET OR ENTER THAT PAGE? Don't let me access. WHO READS THAT WHEN THEY LET YOU ACCESS AND DO IT? At all times that money was in real balance. I HAVE BEEN INFORMED OF THIS EVEN AFTER I WAS ABLE TO WITHDRAW THE MONEY (3000e). IT LEAVES A LOT TO BE DESIRED. Put the money in another page. This one looks for everything to give you nothing.

No juguéis aquí. Son unos estafadores me dieron un bono al ingresar 100e y completé el WAGER x3600 lo logró completar. Ya en salgo de bonos me aparecía 0 y tenía todo el dinero en salgo real. Voy a hacer mi retiro de dinero y me solicitaron hasta un documento de residencia no le servían facturas que tenía de seguros, necesitaban hasta mi empadronamiento y cuando voy por él y se los mando me dejan hacer el retiro. Y a los 2-3 días me dicen que he incumplido los términos y condiciones del bono cuando ya tenía ese dinero en saldo real. Que había superado apuestas de 4e y jugar a máquinas prohibidas. POR QUÉ ME DEJAS HACER ESA APUESTA O METERME EN ESA PÁGINA ? No me dejes acceder. QUIEN SE LEE ESO CUANDO TE DEJAN ACCEDER Y HACERLO? En todo momento ese dinero estaba en saldo real ME HAN INFORMADO DE ESTO YA DESPUÉS INCLUSO DE PODER SACAR EL DINERO (3000e). DEJA MUCHO QUE DESEAR. Meter el dinero en otra página. Está te busca de todo para no darte nada.

Dear ktdcmy6dm2,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I checked the Bonus Terms and I found this:

1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 4 EUR (or the equivalent in any other currency) per bet/spin or equivalent unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Dear ktdcmy6dm2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.