Megapari Casino - El depósito del jugador está retrasado.

Today, November 24, it has been 3 days since my deposit hasn't been credited. They keep telling me that the finance department is investigating and to check back in 12 hours. I've always played here and never had any issues before. I'm asking for this situation to be resolved. Attached are the receipts.

Hoy 24 de noviembre son 3 día que no me acreditan lo que deposite ,me tienen dando vuelta que el departamento de finanzas está investigando quee comunique en 12 horas. Siempre juego en este lugar y jamás había tenidos problemas . Les pido que me solucionen esta situación. Adj comprobantes

Dear Edua1982, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

They do have the payment. But I don't know what the problem is. They did receive the money.

A ellos si les figura el pago. Pero no sé cuál es el problema. A ellos si les llegó el dinero

Did you contact your payment provider to check if the casino received your deposit?

Have you used the same payment method for depositing as you usually use?

Please forward me all the communication between you and customer support regarding your lost deposit at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Thank you for your patience and cooperation.

Dear Edua1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello!

Please accept our apologies for any inconvenience you've experienced. We are actively working on your case and are nearing a resolution. We will be in touch with a comprehensive update shortly. Thank you for your continued patience and understanding.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.