NV Casino - El retiro del jugador se retrasa debido a que el estado de la cuenta está incompleto.

It's been a week since 27/04 that I have made a withdrawal request and I have sent all the documents they request and they have been approved, my account is still INCOMPLETE. There was a withdrawal cancellation and they tell me that I made it when I did not and they talked to them about this issue

So at the same time I resubmitted the withdrawal request and of course everything is still pending.

Both the account and the withdrawal

From the live chat they tell me to wait for the account verification which takes from a few hours to a few days, they don't specify how many days that is.

And generally I hear the same thing over and over again and wait for an email that never comes.

Εδώ και μια εβδομάδα απο 27/04 που εχω κανει αιτηση ανάληψης και εχω στείλει όλα τα έγγραφα που ζητάνε και έχουν εγκριθεί, ο λογαριασμός μου ειναι ακόμα ΜΗ ΟΛΟΚΛΗΡΩΜΕΝΟΣ. Έγινε μια ακυρωση ανάληψης και μου λένε ότι την εχω κανει εγω ενώ δεν την έκανα κ συνομίλησαν μαζί τους για αυτό το θέμα

Την ίδια στιγμή λοιπόν ξαναέκανα την αίτηση ανάληψης και εννοείται πως όλα ακόμα είναι σε εκκρεμότητα

Και ο λογαριασμός και η ανάληψη

Απο το live chat μου λένε να περιμένω την επαλήθευση του λογαριασμού που διαρκεί απο μερικές ωρες μεχρι μερικές ημέρες δεν διευκρινιζουν πόσες μερες ειναι αυτές

Και γενικά ακούω τα ιδια και τα ιδια και να περιμένω ενα email που δεν έρχεται ποτέ

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Have you made any previous successful payouts from the casino in the past?
• Which documents did the casino approve, and which were requested from you again?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas