Pistolo Casino - El retiro del jugador se ha retrasado.

I've been waiting for my withdrawal for over three weeks. I've received the same responses via email and live chat. They say everything is fine and I just need to be patient. I played without a bonus and complied with all the terms and conditions.

Ich warte bereits seit mehr als 3 Wochen auf meine Auszahlung. Ich erhalte sowohl per E-Mail als auch per live Chat die gleichen Antworten. Es sei alles in Ordnung und ich müsse mich gedulden. Ich habe ohne Bonus gespielt und alle Bedingungen eingehalten.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of the payout request with the status visible? Share it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I've made several withdrawals in the past. My KYC was verified months ago, and the screenshots are attached.

Ich habe bereits mehrfach Auszahlungen durchgeführt in der Vergangenheit. Kyc wurde bereits vor Monaten bestätigt und die Screenshots sind beigefügt.

Thanks for your reply.

Did the casino process your payout since your last reply?

Please let me know.

No. The payouts are open

Nein. Die Auszahlungen stehen offen

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Hansi07,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Pistolo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Hansi07,

Thank you for bringing this case to our attention.

We have initiated a thorough investigation into the matter and are currently reviewing all the details. We will provide a comprehensive update and explanation as soon as our investigation is complete.

Thank you for your patience.

Kind regards,

Pistolo Casino.

Dear Hansi07,

We would like to inform you that we are looking into your request.

Your withdrawals requests have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Pistolo Casino Team.

Thank you Pistolo Casino for the update.

Dear Hansi07

I hope that at this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

After more than a month, the payouts are now being processed. However, this is only due to the casinoguru case.

Nach über einem Monat würden die Auszahlungen nun vorgenommen. Allerdings nur aufgrund des Falles bei casinoguru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hansi07,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina