Posido Casino - El retiro del jugador se retrasa.

I don't get my money and they say the money from her is already out

Ich bekomme mein Geld nicht und die sagen das Geld von ihr seit ist schon raus

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear Zainn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello,

Thanks for the reply!

I once got 300 €...and I played without bounties...

I won 2000€ many times and unfortunately I did not cash it out

.and this time I try and it doesn't work and I'm at posido VIP

Hallo,

Danke für die Antwort!

Ich habe einmal 300 € bekommen..und ich habe gespielt ohne bouns..

Ich habe viel mals 2000€ gewonnen und leider habe ich es nicht ausgezahlt

.und dieses mal probie ich und klappt nicht und ich bin bei posido VIP

Posido has returned the money to Posido profile and I am still not allowed to withdraw the money even though the money should have been in my account for two weeks.

I still deposited 10 € and played and it doesn't work

Posido hat das Geld zurück zu Posido profile und trotzdem darf ich das geld nicht auszahlen obwohl das,Geld musstet in meinem Konto set 2 Wochen sein..

Ich habe trotzdem 10 € eingezahlt und gespielt und es klappt nicht

Thank you for the reply.

Have you activated any bonuses with your last deposit?

Have you completed the wagering requirements before you attempted to request a withdrawal?

Can you see any bar in your casino profile showing the amount that is needed to wager for your money to be withdrawable?

Are there any pending withdrawal requests currently in your account?

Hello,

No, I don't have any bonuses activated. You can't withdraw any money even if you have bonuses.

They returned the money to my posido account on October 20th as I wrote and I had to play again with the full amount. I played again with the full amount and I won €1100 but I could only withdraw €800 and I withdrew €780 but it is still being processed as of October 20th

Hallo,

Nein ich habe keine boni aktiviert..man kann auch kann kein Geld auszahlen wenn es boni hat..

Die haben mir das Geld wie habe ich geschrieben am 20.10 zu posido konto zurück und ich musste mit komplett Betrag wieder spielen..ich habe mit komplett Betrag wieder gespielt und ich habe 1100 € gewonnen aber ich konnte nur 800 € auszahlen und ich habe 780€ ausgezahlt aber seit 20.10 immer noch in Bearbeitung

The money is still being processed

Das Geld ist immer noch in Bearbeitung

I got the money thank you very much

Ich habe das Geld bekommen vielen lieben Dank

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zainn,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika