Rabona Casino - La cuenta del jugador ha sido reabierta sin consentimiento.

CLOSE THIS ACCOUNT!!!

Chat started

super scam

u can not provide reason why it was open

hahah

Oliver joined the chat

close it then

Oliver

Hello! Welcome to the Customer Support Service of our casino!

We are sorry to hear that you want to leave us, Andras!

Would you be so kind as to share with us the reason behind your decision of closing your account?

can not tell this infromation

can u tell why did u re-open it?

if u tell why u re-open it

i tell u why i close it

Oliver

Please, be informed that, according to our Terms and Conditions, an account closure request must be submitted via email to support@Rabona.com 

It's also worth mentioning that any balance on the account will be voided during the act of closure.

If you have any additional questions, please, do not hesitate to contact us via email support@Rabona.com or via Live Chat.

NO

U REOPENED MY ACCOUNT

I WONT WRITE AN EMAIL

i was self-excluded for forever

at rabona

arent u violating anything?

asking me to write an email

WHY DID U REOPEN MY ACCOUNT?

Oliver

I can only see that your account is open now, can not check the reason of account opening, do you want your account to be closed ?

I was self excluded for forever. They have reopened my account without any reason.

Dear andrewlukanets,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward your initial self-exclusion request submitted to Rabona Casino in the past?
• Could you please explain when was your account self-excluded and the circumstances under which your account was reopened from your point of view?
• Is your account currently closed? Have you sent an email asking for account closure to the email customer support suggested? With what result?
• Could you please explain what the disputed amount of Ft1000000000 refers to in this situation?
• Send emails or chat transcripts supporting your complaint to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas! I have sent you my request asking for the account closure via email. They closed the account for forever. After a year they re-opened it and telling its technical issue.

Asking to write an email to support. I do not think its fair. I will not write an email, i am self-excluded, is it ok they re-open account, and then ask to write email to support while you are self-excluded?

Disputed amount is random, I do not need any money from them. Just wondering about why the reopened my account with the reason "technical issue" and asking me to write email to support...

Thank you.

Thanks for your emails.

Please understand that if you inform the casino about your gambling problems, we believe they should protect you from further gambling permanently. If such protection fails we believe you are entitled to a refund.

• Could you please share the communication in which you informed the casino about your gambling problems?
• Could you please share evidence surrounding the circumstances under which your player's account was closed?

Send the information to my email at tomas@casino.guru

Additionally, I have sent you 2 emails:

1. Asking to close the account, they offered me 50k HUF, so I stay with them. As gamble addicted I accepted the offer.
2. Asked to close the account one more time, and they closed it.

Now account is open, they can not tell why its open. They did open it without me asking it.

Now they want me to write them an email, I wont do so.

I have asked in chat why did they close the account, they told it was technical issue and they re-opened some accounts

Hello! Could you please tell why did u re-open my account?

The chat has started.

Viktor joined the chat

Victor

Thank you for contacting our customer service!

Unfortunately, a system error occurred that caused some accounts to reopen.

And how to close the account?

Victor

Thank you for your answer.

We would like to inform you that according to our General Terms and Conditions, we can only process account closure requests via email, so please send an email with your request to support@Rabona.com ( mailto:support@Rabona.com ).

We would like to draw your attention to the fact that any balance in the player's account will be voided during the closure.

If you have any further questions, please do not hesitate to contact us via email at support@Rabona.com ( mailto:support@Rabona.com ) or Live Chat.

Nice, they re-open the account because of technical issue, but u still have to write email to them....

I have asked in chat why did they close the account, they told it was technical issue and they re-opened some accounts

Hello! Could you please tell why did u re-open my account?

A csevegés elkezdődött

Viktor csatlakozott a csevegéshez

Viktor

Köszönjük, hogy kapcsolatba lépett ügyfélszolgálatunkkal!

Sajnos egy rendszer hiba történt amely során néhány fiók újra lett nyitva.

And how to close the account?

Viktor

Köszönjük a választ.

Tájékoztatni szeretnénk, hogy az Általános Szerződési Feltételeink szerint a számlazárási kérelmeket csak email formájában áll módunkban feldolgozni ezért arra kérjük, küldjön egy emailt kérelméről a support@Rabona.com (mailto:support@Rabona.com) címre.

Szeretnénk felhívni a figyelmét, hogy a játékos számlán lévő esetleges egyenlege a lezárás során érvénytelenítésre kerül.

Ha bármilyen további kérdése van, kérjük, ne habozzon kapcsolatba lépni velünk a support@Rabona.com (mailto:support@Rabona.com) e-mail címen vagy Live Chat-en keresztül.

Nice, they re-open the account because of technical issue, but u still have to write email to them....

Thanks for your reply. Please let me ask you a few additional questions to better understand the timeline of events.

Could you please explain when you contacted Jacopo on the Italian support? (date of your conversation)

When did the casino offer you 5€ no deposit bonus?

Could you please specify when approximately you deposited in the casino? I apologize for the inconvenience.

If you have the conversation saved please provide time stamps and the screenshots here or send the information to my email at tomas@casino.guru

Please understand chat support might not have the same privileges when it comes to setting up the self-exclusion or account closure and informing the casino via email might be necessary. Have you sent another email to the casino after your account has been reopened? Was your account blocked as a result?

Dear andrewlukanets,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, after i sent the email they closed my account. I still think its not fair that gamble addicted players should write an email and wait for days in order to close the account...

I understand it's not always obvious what you need to do and what you need to tell to be protected.

It's common for online casinos to entice players to play further, we believe that if you inform the casino of your gambling problems this should be enough of an indication to prevent you from further gambling altogether in that particular casino.

I went over the information you provided and there are not enough clues or evidence you are eligible for a refund in our view. Please let me know if I overlooked the information.

If you have accounts open in any other online casino, I would recommend you request self-exclusion as soon as possible in a similar way as in Rabona Casino.

Feel free to take advantage of the following tools:

If you have accounts open in any other online casino I would like to call your attention to our Self-Exclusion Assistance Tool

https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here

https://casino.guru/global-self-exclusion-initiative

and about BetBlocker here

https://betblocker.org/

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link

https://casino.guru/problem-gambling-help-centers

Dear andrewlukanets,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.