Raging Bull Slots Casino - El retiro del jugador se retrasó debido a una verificación incompleta.

Their verification system keeps rejecting my Arizona valid ID. I have taken pictures of my ID on a dark background, a light background, up close, far away, and nothing works. It gives you the option to text you when it's done and it always texts me that it's done and it just makes me redo again. I contacted support after having a hard time getting a hold of them, who get me an email address to send my documents to and I have heard nothing since. This is the first time I've ever won anything and it would have been nice to cash out.

Dear alwaysleg3ndary,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please provide the exact date when you sent your identity documents for verification to the email provided by the casino customer support. Do I understand correctly that you have received no reply from them yet?

Additionally, have you submitted any other documents for verification besides your ID? If so, please specify whether they have been approved.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear alwaysleg3ndary,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.