Raging Bull Slots Casino - La retirada del jugador se ha retrasado.

Requested my payout on the 13 last month and it's been approved since the 28 of last month. They spent the whole time telling me it would be in my bitcoin wallet NO LATER than the 12 of this month and I still dont have my money. When I chat with them on the website they all keep telling me the same thing word for word, "It's been escalated and you can check back to see if there are any updates". None of them will talk to me off script and give me a real answer about when I will get my money and they just end the chat when I try to get them to actually talk instead of giving me their copy paste "it's been escalated" message. I just want my withdrawal and to be done with this AWFUL casino.

Dear johnpatko91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Been verified for almost a month and this is my first withdrawal.

Thank you very much, johnpatko91, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear johnpatko91,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Raging Bull Slots Casino representative to join this conversation.

Dear Raging Bull Slots Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Our records confirm that the $100 withdrawal was paid out via Bitcoin on the 16th of December, could you confirm you received those funds johnpatko91?

Best wishes,

Nick and Raging Bull

Dear johnpatko91 ,

Could you please confirm, if you have received your withdrawal?

Thank You,

Mirka

Dear johnpatko91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.