Spinanga Casino - Los retiros de los jugadores se retrasan.

Hello, I have been waiting for 3 withdrawals of 500 euros each.

1 from 02/03 another from 03/03 04/03

In total 1500, the company policy is 3-4 business days. As of today, it is still in the same process; its withdrawal is under review.

They don't deposit anything into my bank account and if I make a claim they always tell me I have to wait. My account is verified.

Buenas llevo esperando 3 retiros de 500 euros cada uno

1 del día 02/03 otro del 03/03 04/03

en total 1500 la política de empresa es de 3 -4 días hábiles a día de hoy sigue en el mismo proceso su retiro está bajo revisión

no ingresan nada en cuenta bancaria y si hago algún reclamo siempre me dicen que tengo que esperar ,Mi cuenta está verificada

Dear Jhoan317,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

No, this is my first withdrawal at this casino.

and my earnings have been without any active bonus

As for the KYC, I couldn't tell you, how do I know if I've already passed it?

no,este es mi primer retiro en este casino ,

y mis ganancias han sido sin ningún bono activo

en cuando al KYC no podría decirle ,como se si ya lo pasé ?

Right now they just canceled my 3 withdrawals, what can I do? Can you help me?

Just today after I filed a complaint, please help me.

Ahora mismo me acaban de cancelar los 3 retiros que puedo hacer me pueden ayudar ??

justo hoy después de poner la queja a Ustedes por favor me pueden ayudar

Now the casino says to do it by bank transfer, having to do the whole process again.

Once the waiting period is over and nothing has been deposited into my bank account, what should I do?

Ahora el casino dice que lo haga de forma en transferencia bancaria , teniendo que volver hacer todo el proceso de nuevo

una vez finalice los días de espera y no ingresen nada en mi cuenta bancaria que debo hacer ?

Have you selected bank transfer for your withdrawal requests as suggested by the casino?

Could you please specify which payment methods you used for depositing money into the casino?

Could you kindly send me a screenshot of your pending withdrawal requests from your casino account?

Please note that as long as your complaint remains active, we will continue assisting you with any issues you may experience. If your withdrawal requests are canceled again or if you encounter any other difficulties, feel free to let me know, and we will investigate further.

Looking forward to your response.

Dear Jhoan317,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.