TikiTaka Casino - El retiro del jugador se retrasa.

I have more than 140.000 euros in the account, I would like to be able to withdraw everything or a higher amount. But they have their guidelines, so I can accept that but waiting 20 days is just unnaceptable for a mere 1500. Btw I dont know my username I think its without username.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus? When was the last time you received a payout?
• Do you have access to your player's account?
• Could you please share with me your communication with the casino regarding the payout plan? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello thanks for your reply, I have made succesful withdrawals in the past. But only small amounts from April 27th till today I have only gotten 17.500 euro. But I have stilll about 145.000 euros in my account. Ive passed the verification process a long time ago, I am verified on their website. Since playing there I have not made use of a single bonus. And I have acces to my players account. And today I also didnt get paid so it has been 22 days since I have asked for withdrawal. And still nothing

Kind regards

Dear Szhjj,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

TikiTaka team.

Thanks for the reply to both parties.

• Has the response of the casino led to the processing of your withdrawal request?

Please let me know if there are still obstacles in receiving your payout.

No still nothing, it has been 29 days.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thanks Tomas,

Luckily tikitaka came through and they have deposited the 1500 on friday and another 500 on sunday. I would still like to keep and maintain contact with Kubo, I would like to know if its possible to withdraw an higher amount, waiting for 1 month is just unnaceptable especially when I still have so much to receive from them.

Thanks for your help !

Dear Szhjj,

We are pleased to inform you that your withdrawals has been successfully processed, and the funds were dispatched from our end on October 5, and October 6, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your pending and future withdrawal attempts and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Kind regards,  

TikiTaka team.

Dear TikiTaka Casino,

Thank you very much for the good news!

Dear Szhjj,

Could you please kindly confirm once you have received your funds?

Thank you for your cooperation.

Hello Kubo,

Since the start of this month its going really well with all the payments ! Of course personally I wouldve liked to withdraw a larger amount from my account. But this is keeping me pleased so far, atleast I'm receiving parts of my balance now. I hope we could come to terms for me to receive a larger amount, but for now the main issue is revolved. I would like to thank both parties throughout this matter ofcourse you Casino Guru for your support in this matter and reaching out to tikitaka. And Tikitaka for their willingness and coming through with all the payments.

Kind regards

Dear Szhjj,

I’m happy to hear that your issue has been resolved! I’ll mark your complaint as "resolved" in our system. Thank you for your cooperation. If you face any further challenges with this or any other casino, please feel free to contact our Complaint Resolution Center. We’re always here to help!

We hope you had a great experience with our services. Although we don’t charge fees or accept tips, your feedback is essential to us. If you could take a moment to share your experience on Trustpilot (link here), we would really appreciate it. Your honest review and any suggestions for improving our complaint resolution process would be invaluable, helping others who might need assistance.

Thank you for helping us improve!

Best regards,

Kubo