Viggoslots Casino - El retiro del jugador se ha retrasado y el acceso a la cuenta está restringido.

I have been a customer at this casino for a long time and everything has worked fine. But now when I sent a withdrawal request for 1000 euros the problems started. I have provided the documents they asked for but they are never accepted and they always want something more. I don't know what else I can provide them and now when I try to log in I can't anymore, it just says not authorized. Can you help, I don't want to lose the money I honestly won. I have invested a lot there over the years.

Olen ollut asiakkaana tässä kasinossa jo kauan ja kaikki on toiminut hyvin. Mutta nyt kun lähetin 1000 euron nostopyynnön alkoivat vaikeudet. Olen toimittanut heidän pyytämiään asiakirjoja mutta ne eivät koskaan kelpaa vaan aina vaan halutaan jotain lisää. En enää tiedä mitä voisin heille toimittaa ja nyt kun yritän kirjautua sisään en enää pääse, tulee vain teksti not authorized. Voitteko auttaa, en halua menettää rehellisesti voittamiani rahoja. Olen vuosien mittaan sijoittanut sinne paljon.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viggoslots.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Which documents you submitted were approved, and which weren't?
• Could you please share with me your communication with the casino regarding the verification requirements as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I played various slot games, there were no bonuses, there are several document submissions, sometimes support announced that the documents were approved and then another instance that they were not. I am attaching copies of the emails. The last point is that the casino requires me to log in with a username and password, which I may not remember correctly when the casino has only opened automatically and now that I cannot get into the casino, I cannot even ask them about them - I have understood that a proof of address would have been accepted. That is the last document sent

pelasin erlaisia kolikkopelejä, mitään bonuksia ei ollut, asiakirjojen lähetyksiä on useita, välillä support ilmoitti että asiakirjat on hyväkwytty ja sitten taas toinen instanssi etteivät ole. Laitan kopioita sähköposteista. Viimeisin pointtihan on, että kasino vaatii minulta sisäänkirjautumisen käyttäjänimellä ja salasanalla, joita välttämättä en muista oikein kun kasino on ain auennut automaattisesti ja nyt kun en pääse kasinoon sisälle, en voi niistä heiltä kysyäkään- Olen ymmärtänyt, että osoitetodistus olisi hyväksytty. Se on viimeksi lähetetty asiakirja

The casino has now blocked me completely.

kasino on nyt blokannut minut kokonaan

I have sent several messages to but they are not going through because the mailbox is under maintenance. What can be done now, I am in a hurry. The link you sent me is not working

0len lähettänyt useita viestejä osoitteella tomas@casinoguru.com mutta ne eivät mene läpi koska mailboxissa on maintenance. Mitä nyt voidaan tehdä asiallani on kiire. Linkki jon ka lähetitte mnulle ei toimi

Thanks for your reply.

Could you please share supporting evidence of your account being blocked and the casino being non-responsive?

Share your most recent communication attempts between you and the casino regarding the issue with me at my email at tomas@casino.guru

Looking forward to your reply.

Dear cedron,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Player,

Thank you for providing the necessary evidence.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved".

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Viggoslots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers.

We strictly recommend staying away from Viggoslots Casino. I wish I could be of more help. The casino can reopen this complaint anytime.