Vulkan.bet Casino - La cuenta del jugador ha sido cerrada.

Hello friends of Casino Guru.

I've decided to file this complaint because Vulkan.bet Casino has blocked my account and hasn't paid out the money in it. According to them, accounts have been duplicated because the games look similar to another player's. This is completely false, as I only have one account, which I wanted to try out at this casino, and it's my only email address. Furthermore, it took them over a month and a half to verify my account, only to close it and say they will be firm in blocking my account and not paying out my balance. I consider it a rip-off after taking so long to verify me, only to then block me and not pay anything out. I hope you can help me, thank you.

Hola amigos de casino Guru.

He decidido poner esta queja, pues Vulkan.bet casino ha bloqueado mi cuenta y no ha pagado el dinero existente en la cuenta. Según ellos se han duplicado cuentas porque los juegos se parecen a las de otro jugador, eso es totalmente falso, ya que, solo poseo una cuenta con la que quise probar en este casino y es con mi único correo. Además, han demorado más de un mes y medio en verificar mi cuenta para luego cerrarla y decir que serán tajantes en el bloqueo de mi cuenta y no pago de mi saldo. Lo que encuentro un robo tras tanto tiempo demorando en verificarme para luego bloquear y no pagar nada. Espero puedan ayudarme, gracias.

Dear maggielunaysol,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan.bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise how long have you been a player of the casino and when exactly was your account blocked?

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Did you achieve your current balance with the help of a bonus?

Could you please share with me your communication with the casino justifying its actions against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

I created my account at Vulkan.bet Casino over two months ago, but I've only played once and made only one withdrawal. That's why I find it very strange, if not absurd, that they would close my account and blame me for double-checking when I'd never been verified.

The accumulated money that they don't want to pay me was won on slot machines and without the help of bonuses.

I find it very unfair and incorrect that they block my account, but what's even worse is that they don't pay out the funds or at least return what was deposited in their casino if they don't want me to continue playing.

Please help, I feel like I've been robbed.

Hola.

Hice mi cuenta en el casino Vulkan.bet hace más de dos meses, pero solo he jugado una vez y hecho solo un primer retiro. Es por ello que me parece muy extraño por no decir absurdo que cierren mi cuenta y me culpen de duplicar si nunca me habian verificado.

El dinero acumulado qué no me quieren pagar se gano en tragamonedas y sin ayuda de bonificacion.

Me parece muy injusto e incorrecto que bloqueen mi cuenta pero es peor aún es que no paguen los fondos o que mínimo devuelvan lo que se depositó en su casino si no quieren que siga jugando.

Ayuda por favor, siento que me han robado.

Dear maggielunaysol,

Could you please share with me your communication with the casino about allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear maggielunaysol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear maggielunaysol,

I apologize for overlooking the information you shared with me earlier.

According to the allegations from the casino you used the same device and the same payment method in 2 accounts.

Could you please explain how the casino might have arrived at such a conclusion?

Dear maggielunaysol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.