Winnita Casino - El jugador no puede cerrar su cuenta.

The casino does not offer any form of responsible gaming protection, so I decided to close my account. They make me fill out absurd forms and requests that even though I send them and they are approved, my account remains active; attached are all the requests that I responded to and were accepted on 13/5. But to this day my account is still active. I would like to be able to close the account. Thanks

Il casino non offre forme di tutela del gioco responsabile, perciò ho deciso di chiudere l’account. Mi fanno compilare moduli e richieste assurde che nonostante io invii e vengano approvate il mio account resta attivo; in allegato tutte le richieste a cui ho risposto e sono state accettate in data 13/5. Ma ad oggi ancora il mio account resta attivo. Vorrei riuscire a chiudere l’account. Grazie

Dear scanmeback,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Good day,

Your account has been successfully blocked. Please close the complaint.

Best regards,

Winnita Casino

Dear scanmeback,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.