Winnita Casino - El retiro del jugador se está retrasando por solicitudes de documentos.

Despite all my explanations, the casino keeps requesting impossible documents to provide. This casino is absolutely outrageous.

I'm attaching a picture of the document request from my bank. Additionally, this screenshot, along with the selfie holding the card, clearly shows that the card is undoubtedly mine. A whole week and it's always the same issue.

They are blatantly trying not to pay out the winnings. After the troubles with Buran, here's another desperate situation.

Il casinò nonostante tutte le mie spiegazioni continua a richiedermi documenti impossibili da produrre. Questo casinò è una cosa scandalosa.

Vi allego foto della richiesta del documento alla mia banca. Inoltre tale screenshot denota, oltre il selfie con carta in mano, che la carta è indubbiamente di mia proprietà. Una settimana sempre la stessa cosa.

Sono palesemente orientati a non pagare le vincite. Dopo le sofferenze con Buran, ancora un caso disperato.

Dear turuzzu67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. Online casinos might not accept proof that is in the incorrect format.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you made deposits in the casino using this payment method only in December, not earlier?
• Is your bank card virtual only?
• Could you please share with me your communication with the casino with the requirements from the casino listed? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

I know this and in fact I sent 100 documents and a very personal screenshot to both you and them.

Si prega di comprendere che KYC è un processo molto importante ed essenziale, durante il quale il casinò si assicura che il denaro venga inviato al legittimo proprietario. 

Questo lo so e infatti ho inviato 100 documenti e uno screenshot molto personale sia a voi che a loro.

This casino is clearly a scam! It doesn't take much to figure it out. Money replayed to lose after canceling the request. I don't understand how it can be considered a casino and I don't understand why you don't notice. I asked for the account to be closed but that request was denied as well, always wasting time with the usual bullshit from support. Case closed. Thanks.

Questo casinò è palesemente una truffa! Non ci vuole molto a capirlo. Soldi rigiocati a perdere dopo annullamento della richiesta. Non capisco come si possa considerare un casinò e non capisco come mai voi non ve ne accorgete. Ho chiesto chiusura del conto ma mi è stata negata pure tale richiesta sempre perdendo tempo con le solite cazzate del supporto. Caso chiuso. Grazie.

I am sorry but I haven't received any email from you.

Have you sent it from the email registered on casino.guru?

Do I understand correctly you canceled your withdrawal request and played down your winnings?

I repeat! It is not a casino. It is an online scam. They cannot request the statement of my card for December, because as you can see from the screenshot that I am attaching to you, IT IS? IMPOSSIBLE. Therefore I ask that this site be reported as a real scam. Regards.

Ripeto! Non è un casinò. E' una truffa on line. Non possono richiedere l'estratto conto della mia carta di dicembre, perchè come si evince dallo screenshot che allego anche a voi, E? IMPOSSIBILE. Pertanto chiedo che questo sito venga segnalato come vera e propria truffa. Saluti.

As you can see I was talking to my bank. Therefore all the data is visible but the document was not taken into consideration. I repeat, it is not a casino, but it is a SCAM! I do not want money, so I closed the account and replayed everything to lose. Until you report this casino as unreliable I will be inclined to think that you are always in agreement and you care little or nothing about the player as happened with Buran Casino. Greetings again.

Come puoi ben vedere stavo parlando con la mia banca. Pertanto si vedono tutti i dati ma il documento non è stato preso in considerazione. Ripeto, non è un casinò, ma è una TRUFFA! Non voglio soldi , perciò ho chiuso il conto e rigiocato tutto a perdere. Fino a quando non segnalerete questo casinò come inaffidabile sarò propenso a pensare che siete sempre in accordo e del giocatore vi frega poco o niente come successo con Buran Casinò. Ancora saluti.

A casino that asks for an UNREPREDITABLE document IS A SCAM WITHOUT IFS OR BUTS.

And that's it!

Un casinò che chiede un documento IRRIPRODUCIBILE E' UNA TRUFFA SENZA SE E SENZA MA.

E qui chiudo!

Thanks for the confirmation. I understand your frustration.

Please understand to continue with a complaint, we need evidence you tried to resolve the issue yourself with the casino, therefore communication between you and the casino is a vital piece of evidence before we attempt to contact the casino and try to help. I hope you understand.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs and cooperate with us so that we can gather sufficient evidence and intervene before it's too late.

Since we can't take further action the complaint will be closed. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.