Ybets Casino - El retiro del jugador se retrasa debido a una revisión de imparcialidad.

Hello! Several months ago, I fully completed the casino's welcome offer and then requested a withdrawal. I duly completed and completed the required KYC process.

Since then, my withdrawal has been in a supposed "fairness review" status. Every time I click "Withdrawal," I simply get the message that the withdrawal is blocked due to a fairness review. This status has remained unchanged for several months now.

According to the casino, such a review should take a maximum of two weeks. The fact that this review has now taken so long is, in my opinion, incomprehensible and unacceptable. A withdrawal has not been confirmed, and I have not received any concrete information or deadlines.

I therefore urgently request your support and review of this case so that my payment can finally be processed and paid out.

Hallo! Vor mehreren Monaten habe ich das Willkommensangebot des Casinos vollständig abgeschlossen und danach eine Auszahlung beantragt. Das erforderliche KYC-Verfahren habe ich ordnungsgemäß durchlaufen und abgeschlossen.

Seitdem befindet sich meine Auszahlung in einem angeblichen „Fairness-Prüfungs"-Status. Jedes Mal, wenn ich auf „Auszahlung" klicke, erscheint lediglich die Information, dass die Auszahlung aufgrund einer Fairness-Prüfung blockiert ist. Dieser Status besteht nun seit mehreren Monaten unverändert.

Laut den Angaben des Casinos sollte eine solche Prüfung maximal zwei Wochen dauern. Dass diese Prüfung nun schon so lange andauert, ist aus meiner Sicht nicht nachvollziehbar und nicht akzeptabel. Eine Auszahlung wird nicht bestätigt, und konkrete Informationen oder Fristen erhalte ich nicht.

Ich bitte Sie daher dringend um Unterstützung und Prüfung dieses Falls, damit meine Auszahlung endlich bearbeitet und ausgezahlt wird.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when are you attempting to withdraw your winnings?
• How does the website inform you about the status of your payout/account? Could you please provide a screenshot?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your recent communication with the casino regarding the issue as additional evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Imbaa999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the late reply. I've been trying to withdraw the money since April 21st. I sent you the screenshot via email, Thomas. It's been so long, and I don't remember which slot I was playing.

Sorry für die spüte antwort. Ich versuche seit dem 21.04 das Geld abzubheben. Den Screenshot habe ich dir geschickt per mail thomas. Es ist solange her ich weiss nicht mehr welche slot ich gespielt habe.

Dear Imbaa999 and Casino Guru,

Thank you for bringing player's concern to our attention. Upon inquiry, the player's account was undergoing the provider check, in accordance to Ybets KYC policy. Unfortunately, these checks are outside casino control, thus we cannot specify precise timelines and can only await the provider's decision. To provide some good news, upon repeated inquiries from us, the provider's anti-fraud team was able to finalize the process and found no abnormal patterns in player's betting. As such, the check is now complete and account is unrestricted.

Respectfully,

Ybets Casino Representative.

Okay, Tomas, I've just requested the payout and will let you know when the money arrives.

Okey, Tomas ich habe soeben die Auszahlung beantragt und melde mich, wenn das Geld da ist .

Dear Imbaa999,

The financial department has noted your recent withdrawal request. Unfortunately, the processing failed due to a technical error between payment processing company and Ybets. The funds have returned to your balance automatically. We ask you to recreate the request to attempt the processing again.

We apologize for the inconvenience.

Respectfully,

Ybets Casino Representative.

Dear Imbaa999 and Casino Guru,

We thank the player for recreating the withdrawal request, it has now been processed successfully by the financial department. We appreciate player's patience and cooperation during this process.

Respectfully,

Ybets Casino Representative.

Thanks to both parties for the updates.

We will keep this complaint open until the player confirms the payout has been successful.

Dear player,

You have the option to mark the complaint as resolved once you receive the payout.

Looking forward to your reply.

Dear Imbaa999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru